Leona Dave Email & Phone Number

Greater Salt Lake City Area

Assisted with general stock plan questions and online assistance for participants needing help with their company stock plans. Daily communication with customers via inbound / outbound calls and emails, as well as full complete documentation for all interactions. Customer Verification process including High Risk Verification for risk sensitive interactions.Money movement alert clearance, other administrative maintenance including, DTC transfers, Title changes, Address changes, work tickets for wire release and technical assistance for web access and issues. Morgan Stanley GSPS customer support team earned the JD Power Award for customer service in a professional environment for both 2018 & 2019

Greater Salt Lake City Area

Order Entry & scheduling delivery based on customer needs. Product sourcing, processing credits and returns. Multitasking several accounts on a daily basis to deliver best satisfaction with our wholesale and small business partners around the Mountain States region, and in conjunction with vendors across the country.

Greater Salt Lake City Area

Manufacturing, printing and packaging company, producing CD & DVD Media. Entered the company as an administrative assistant learning and performing all general administrative duties. My daily roles quickly advanced to include invoicing, bill entry, purchasing, inventory, collecting receivables, scheduling payables and assisting with onboarding new employees to assist our departments administrative teamPurchasing became priority as I established professional business relationships with over 50 vendors brining in Raw Materials, Consumables, Spare Parts, Warehouse inventory and special order items. This role also required me to be able to negotiate pricing to be competitive with our own customer pricing and arranging logistics based on our required due dates, cross checking our Purchase orders and invoices to ensure accuracy.

Las Vegas, Nevada Area

Entry level collection analyst, calling on collection bills owed to CapitolOne & Providian Financial. Outbound dialer system which connected us to our customers in which we detailed the explanation of call, debt owed, offered solutions for both debtor and our clients. Skills obtained from this position were the first core skills that I was able to keep with me and build on which successfully led me through my future endeavors, including customer service, daily goals, daily quotas, positive outlook, patience, perseverance.I was promoted to a collections manager, mentoring, leading and encouraging my own team of up to 15 collectors.