Reviewed documentary to inspect requirements and documents to ensure accuracy, communicated problems effectively and teamed up with management to expedite resolution for seamless customer service experience, identified and worked on metrics that kept the pipeline running smoothly, diligently prepared deal packages to sent to bankand secure prompt funding from lending partners, projected a professional and consistent image by adhering to organization's brand, corporate identity, and standards at all times, acted in full compliance with all company policies, directives/procedures and external regulations to protect company assets, handled customers information with the highest level of confidentiality and security, adhered to all SLAs and performance guidelines by demonstrating a high level of commitment to quality customer service to our external customers, business partners and internal teammates

Updated insurance renewals, processed insurance payments, uploaded insurance documents to the system, ran expired insurance reports, conducted calls to obtain insurance invoices and/or policies, ordered and paid premiums on lender placed insurance (cancelled/expired policies), communicated with insurance agencies/companies, processed loss draft claims, answered incoming servicing calls, resolved customer issues, processed mortgage payments

Received and saved incoming data to systems for incoming loans, created and filed folders with bid information, imported and exported data from the prior servicer’s cd or emailed reports, reformatted and thoroughly checked data before compiling spreadsheets, imported data to appropriates workstations to be loaded into the LSAM system, communicated with prior servicer’s, management, and other departments regarding deal information and issues, posted information regarding deals for the company’s access

Properly ordered and returned files to the file room, updated property insurance and tax information on accounts, researched websites for tax information, ran reports to confirm update completion, loaded new bids to the LSAM system within RESPA’s timeline, recorded completed bids

Answered incoming calls with a goal of 125-150 calls per day, explained the escrow analysis using RESPA guidelines, analyzed escrow accounts, researched tax and insurance issues, submitted research request on problem accounts, assisted borrowers with obtaining payoff balances, facilitated necessary payment adjustments on accounts