Director, Programs And Services
Toronto, Ontario
Supervised three programs with total of 60+ employees. Coached seven Supervisors to lead effectively, manage challenges and increase employee engagement. Increased communication flow between front-line and the Executive Leadership Team, and navigated recent funding changes across programs. Led teams through COVID-19 pandemic, pivoting services to meet remote requirements, supporting teams in a remote work environment, and worked closely with peers and leadership to identify and navigate day to… Show more Supervised three programs with total of 60+ employees. Coached seven Supervisors to lead effectively, manage challenges and increase employee engagement. Increased communication flow between front-line and the Executive Leadership Team, and navigated recent funding changes across programs. Led teams through COVID-19 pandemic, pivoting services to meet remote requirements, supporting teams in a remote work environment, and worked closely with peers and leadership to identify and navigate day to day challenges and opportunities.In a charitable, non-profit Organization, analyzed current funded program structure and strategized the development of new fee-for-service program models while maintaining the integrity and quality of services, and aligning with the Organizations Strategic Plan. Developed sustainable fee-for-service programs across portfolio that met the market need. Communicated, coordinated and collaborated with Toronto Autism Services (TAS) Partners, Regional Autism Providers of Ontario (RAPON), Ministry of Children, Community and Social Services (MCCSS), as well as with other external stakeholders. Develop new partnerships to assist in the operational shift from a public to a private business model. Show less