Leona Coffee Email & Phone Number

Washington, DC

• Coordinated the organization’s web presence, including people, processes, policies, technologies, and vendors.
• Envisioned, gathered support, and coordinated the creation of the Unified Web, bringing most of the organization’s web presence into one platform (to three from nine CMS) and UX while reducing the data entry workload.
• Drafted policies and procedures for all aspects of Web support, including privacy, third-party technology disclosure, copyright (DMCA), and related public-facing terms. Internally, provided leadership, support, and.
• Manage intranet through two technology refresh cycles, including defining strategy and key features, establishing the process for decentralized content updates, training staff, and implementing navigation and search.
• Established and operated Web analytics services for staff, transitioning through multiple on-prem and cloud-based technologies and passing the analytics program to Communications when the Unified Web was transferred to.
• Managed staff, budgets, and projects. Contributed to ITS strategic plan and related IT management documents. Served as IT Communications liaison.

Washington D.C. Metro Area

• Oversaw collaboration and information access using various technologies, insight engines, semantic middleware, webinars as a service, the Research Center, institutional archives, and records. Initiated electronic.
• Supported innovation and created delightful user experiences for people empowered by technology. Ensured sufficient training for staff to continue user experience work.
• Established, operated, and transitioned the webinar program to the Conference Management team just in time for the pandemic. The volume of webinars increased by a factor of 10 and we were able to support due to being.
• Project lead for Microsoft 365 deployment, focusing on user experience, communication, and change management and guiding all levels of staff and consultants. All 1200+ staff use M365 for internal and external.
• Drafted policies and procedures for all information technology use and support; provided leadership, support, and guidance for technology projects. Managed staff, budgets, and projects. Contributed to ITS strategic.

• This position was created to support the new communications initiative at the Academies.
• Co-author of our first branding manual and co-leader for training sessions.
• Led the redesign and online business-enhancement effort for the National Academies Press Website, focusing on user experience, e-commerce metrics and success, and the electronic publication process.
• Introduced metadata mapping and cross-walking to prepare EDI file transfers to e-commerce vendors.
• Oversaw the first taxonomy for the National Academies Press (NAP), working closely with SMEs and marketing.
• Managed staff (called EPOWR), budgets, and projects. Contributed to strategic plans, management documents, and related documents.

• Focused on using early collaboration technologies and strategies to support our work, including PlaceWare, QuickPlace, Plumtree portal, Lotus Notes, and more.
• Implemented the Google Search Appliance for internal and external search. Our custom solution included building people directories for the public-facing websites and creating search applications with specific.
• Managed staff, budgets, and projects. Contributed to ITS plans, programs, and documents.

Mlis, Library Science

Ba, English

Education record