Led the end-to-end product development lifecycle of the CentralReach Mobile App, serving over 2000 users.● Collaborated with cross-functional teams (designers, developers, QA, marketing) to define and execute productroadmaps aligned with business goals.● Conducted user research, analyzed market trends, and gathered feedback to identify opportunities for appenhancements and new features.● Prioritized and managed the product backlog to ensure the team was focused on delivering high-impactfeatures in a timely manner.● Conducted regular sprint planning, grooming, and review meetings, using Agile methodologies, to maintain aclear communication flow and foster a collaborative environment.● Oversaw the creation of user stories, acceptance criteria, and mockups, ensuring accurate implementation offeatures that addressed user pain points.● Achieved a 20% increase in user engagement by leading the redesign and rebranding of the app's userinterface, improving usability and visual appeal.● Successfully launched 12 major app updates, each resulting in a 15% increase in user satisfaction and a 15%decrease in user-reported issues.● Collaborated with the marketing team to develop user-centric messaging and promotional strategies,contributing to a 32% increase in app downloads.● Acted as the main point of contact for stakeholders, addressing concerns, providing updates, and managingexpectations throughout the product lifecycle.

Served in dual role as a health coach and feature captain consisting of direct member care alongside assigned provider. Worked with product and design teams to conduct user research efforts, feature utilization and adoption for customer mobile app and internal electronic health records app. Key contributions & outcomes during this role include:• Conduct user research including qualitative user interviews, survey development, and data analysis to provide actionable design and product recommendations to improve product and service delivery for more than 650 clients and 60 clinical team members.• Deliver direct care for more than 100 patients, utilizing technology-enabled, remote care platform to reverse diabetes and chronic diseases.• Develop and implement continuity of care and quality improvement strategies to increase effectiveness, efficiency of patient care model and technology utilization the Medicaid of Illinois client model.• Collaborate cross-functionally with a team of Product Design, Support Operations, and C-Suite to provide feedback and communicate member stories, coaching best practices and member journeys. • Create user-stories and design product pilot tests to gather key learnings from patients and providers to continuously improve product and outcomes. • Lead training for 20+ clinical and operations team members on new processes, procedures, and product updates resulting from on-going feature enhancements.

- Manage care coordination of patient panel of adult, pediatric and/or geriatric patients, in collaboration with integrated primary care team. - Engage patients encouraging them to take an active role in their health by providing tools necessary to make healthy lifestyle choices and adopt lifelong healthy behaviors. - Employ confidence-promoting techniques in patient communication and develop patient self-efficacy to improve health management. - Coach patients using an action-planning model based on motivational interview techniques. - Capture relevant information regarding patient’s health and healthcare experience, take vitals, administer point-care-testing, and perform standard age and condition-appropriate screening assessments. - Provide patient education on chronic disease management such as diabetes. - Coordinate care across continuum, such as scheduling appointments with specialists, coordinating referrals, and sharing or transferring information with patient’s internal and external care teams

Art Department production Assistant

• Assisted associate producers in the “original content” department with the overall implementation of in house shoots.• Presented concept ideas to clients on an as needed basis. • Various administrative tasks.