 Worked as a TAC Engineer for the client Cisco Systems.  Specialized in LAN switching. Configuration, troubleshooting, health-check and IOS upgrades of Cisco Catalyst switches.  12x7 product support for Cisco Global customers.  Basic level troubleshooting for Cisco Nexus switches and Cisco ISR routers.  Hardware support and RMA creation.

Job Description:• Direct On-Site IT support to company personnel. Frequent travelling between various branch and site offices, across 4 cities. • Installation, configuration and troubleshooting of Cisco Routers, Switches, Access points, Cloud resources and printers.• Desktop hardware and software 3rd level troubleshooting and maintenance.• System Reimage, Drive Partition, Installation of Operating systems and configure user domain.• Configuration of MS Office programs like MS Outlook and strong knowledge on Exchange server.• Data backup and recovery of deleted data on local hard drives.• IT Asset Management and tracking of more than 5000 IT Assets.

Job Description:• IT support to company personnel. Assisted customers with technical issues via email, live chat and telephone.• Responsible for case logging via Remedy, answering common desktop questions from internal Cisco employees using internal knowledge base, correlating relevant information from telephone inquiries, communicating resolutions to other team members.• Subject Matter Expert (SME) for WebEx cases.• Configuring and setting up of Cisco Routers, Switches, DX80 and network printers.