Leonard David Email & Phone Number

United States

Dunedin, New Zealand

Jeddah, Makkah, Saudi Arabia

Doha, Qatar

United Arab Emirates

• Managed & resolved day to day IT incidents and requirements, end user support and other device troubleshooting
• Develop strategic plans to meet the company’s ICT needs in line with its growth objective.
• Administering and monitoring daily and monthly computer systems & Managing IT support teams.
• Prepared enterprise objectives and budgets to facilitate the timely orderly and efficient capture, storage, processing and dissemination of relevant information.
• Assisting technical staff to check and ensure resolution of all issues to achieve all objectives.
• Preparing reports and ensuring optimal performance and SLA records are maintained for clients.

Dubai, United Arab Emirates

• Managed and maintained day to day IT Network, Infrastructure & supported ticketing and operations teams across the EMEA business region.
• Managed all IT services and ensured connectivity, including cloud services, Data Backup’s, Fingerprint access, Servers, Printers, Ticketing Printers, Projectors, Televisions, Network Cabling, Avaya IP telephone.
• Managed and resolving all end user support, network, Mobile phones, Ticketing, Access control Operations, IT Procurement, Field IT & IT related incidents, managed all IT Inventory and asset control.
• Managed all vendors, IT supplies, New electronic devices and DU telecom account for cellular related issues.
• Reporting to senior management from planning, progress to execution.
• Managed and administered O365, Exchange, Windows Server, Cisco AnyConnect, Backstage Pass, OKTA, Microsoft Teams, Active directory, Stack, AWS & Azure

Karachi, Pakistan

• System & Server administration for all IT infrastructure, provided IT support for end users
• Managed call flow and responded to technical needs for clients, prepared IT budget for yearly development and technology needs
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
• Managed firewall, network monitoring and server monitoring both on- and off-site, Ensured network, system and data availability and integrity through preventative maintenance and upgrades
• Managed all vendor correspondence and IT requirements

Kuwait

• Collaborated with the design, marketing and support teams to launch projects within the given time period.
• Managed & resolved day to day IT issues and requirements, end user support and other IT troubleshooting
• Set up staff workstations with PCs, Macs, phones and laptops Delivered on-site IT
• Managed and maintained Servers, Active directory, Exchange server, Endpoint protection SCCM, and WSUS, Backup and recovery
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
• Retrieving Backups and videos of CCTV from the DVR (Digital Video Recorder)

Kuwait

• Trained junior members of IT team regarding networking, security, troubleshooting and installation on servers, workstations, Laptops and PC's.
• Supervised and provided direction for technical direct reports regarding network activities.
• Instructed Computer Technicians on Installations and troubleshooting on HP ProLiant Servers, HP 42u Racks, HP Workstations, Rack mount Keyboard monitor, HP Desktop PC's, HP Thin Client, HP Blade Servers & HP Notebooks..
• Interacted with the Customers, to acquire information on Installations and Delivery Locations.
• Prepared Daily Reports on delivered & pending goods and other necessary filing. Installed and configured Windows Sever 2008 active directory.
• Imaged creation for HP Desktops, laptops using Norton Ghost 2007 & 2010.