Facilitating the exchange and completion of contracts regarding the sale of a houseContacting solicitors, estate agents and the sellers and purchasers of a propertyContacting by phone, text and email all the components involved in the whole processBooking appointments for surveyors and mortgage valuations Liaising with customer services. negotiations and accounts to complete the saleConstantly hitting personal and team targets

Taking and making 150-200 inbound and outbound calls a day to current and prospective clients using, (Tap Link) and the in-house computer systems.Communicated with clients, by text and by phone, who were seeking to reclaim refunds on mis-sold insurance products.Advised clients on the stage of their claims and of what other information the banks may request to complete the clients claim.Updated clients’ information onto an Excel spreadsheet and the above data entry systems.

Reviewing and up-selling to BT account holders. Advising customers on prices, payment methods and the best telecommunication and entertainment packages available to them.Selling products to incoming calls from potential customers enquiring about BT packages.Transferred customers to the relevant departments for technical problems

At Rentguard my role was to contact the referencing department, the letting agents and estate agents. I also liased with the accounts department. I produced a monthly report and discussed it directly with the MD and the CEO of Rentguard.