• Manage 10 direct team leads and 78 indirect reports, both onsite and office across US/Mexico/Brazil.• Directed implementation of process improvements to remove gaps of training needs for employees, to boost performance and enhance business results, achieving 2 years of consecutive monthly metrics/KPIs of 95% 24-hour order entry and 99% Late Reason Code Entry.• Streamlined 13 global processes by negotiating and collaborating with Customer Service, Sales, Marketing, Operations, IT, utilizing Kaizen events.• Navigated team through 3 mergers and acquisitions where the new members joined my team ensuring integration, synergy, deal sourcing, financial modeling, negotiation, and stakeholder management.• Defined clear yearly targets and objectives with executive leadership team to hit company revenue targets of $5.8 billion.• Improved staff morale and reduced employee turnover from 40% to 100% in 1.5 years.• Completed and conducted yearly customer service trainings focusing on techniques and performance-oriented strategies.• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.• Co-Led Customer Service organization through successful onboarding of Salesforce.com platform.

• Lead team of 16 employees and successfully trained 54 new employees on site and globally.• Implemented department metrics, which achieved a 30% increase in 24-hour order response time.• Developed daily metric to reach 97% accuracy of order entry, 95% reduction in errors, and improved communication between departments by 30%.• Traveled to corporate locations across US to train teams (new and current) on all SAP transactions, upcoming Global/regional projects, and global process improvements.• Core member of Forecasting & Availability, Branding Strategy Project, Global Supply optimization, Quality Management document implementation, which spearheaded 7 system integration changes.• Aided inventory department in achieving annual goals by monitoring and facilitating continuous improvement strategies and running monthly team metrics.• Bridged communication gaps between adjacent departments to streamline daily processes

• Lead team of 16 employees and trained all new hires and contractors.• Implemented department metric which achieved a 30% increase in 24 hour order response time.• Developed daily metric which ensured 97% accuracy of order entry, significantly reduced errors, and improved communication between departments.• Traveled to corporate locations across US to train teams (new and current) on all SAP transactions, upcoming Global/regional projects, and global process improvements.• Core member of Forecasting & Availability, Branding Strategy Project, Global Supply optimization, Quality Management document implementation, which spearheaded system integration changes.• Aided IM department in achieving annual goals by monitoring and facilitating continuous improvement strategies and running monthly team metrics.• Scheduled team resources on a daily basis to meet workload demand.• Team leader in working with other departments to streamline processes and find efficient lines of communication and cooperation.

• Lead trainer and process improvement member for US region. • Worked in conjunction with other department analysts to supply timely and accurate inventory availability information.• Maintained high volume of global seed inventory in accordance with country specific product specs and quality assurance guidelines.• Coordinated daily with multiple departments to ensure timely deliveries of seed to customers.