As an Operations Agent for an expanding tech company, I managed projects for a diverse set of clients while working with complex technological tools. Supported a portfolio of hundreds of clients as a virtual assistant to identify solutions, plan travels, maintain schedules, and complete research. Developed strong customer relations through consistent quality customer service.

Worked to promote a friendly and productive environment while assisting patients through their plan of care. Coached each patient when necessary, demonstrated and explained the mechanics and benefits to each exercise or stretch.

As a Customer Advocate, I worked to give customers a seamless car buying experience by establishing a friendly and welcoming environment on the phone. Each customer experience was enhanced by answering questions about the process or resolving issues while multitasking and navigating back-and-forth between screens.

As an Alumni Relations Specialist, I established a welcoming and friendly environment on the phone for alumni, current students, and parents alike. I educated about outstanding programs that ASU had to offer while also aiming to enhance said programs through fundraising. -Personally raised over $11k for funding student programs at ASU- Assisted in training new hires by being shadowed trainees and providing real-time examples of the call structure