Leonard Joubert Iii Email and Phone Number

Primary Responsibilities:*Answer incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries*Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries*Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems*Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders*Escalate drug related calls as appropriate to licensed pharmacist for resolution*Coordinate internal resolution of claims exceptions and other issues to include determining appropriateness of overriding pharmacy claims edits and error messages*Make outbound calls to customers on prescriptions withhold orders and payment issue*May also assist with entering new prescription orders into system*Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance