100% remote helpdesk support, to assist and prepare 5000+ Sales representatives for receipt of their new, company issued Lenovo Yoga laptops.· Worked remotely with sales reps in getting Microsoft OneDrive installed and their data backed up.· Upon receipt of their new Yoga laptops at the annual corporate sales meeting, completed assignment; following up with sales reps in configuring and migrating their data down from MS OneDrive to their new Lenovo Yoga laptop.· Upon completion of Yoga Project, assisted in general Windows Based remote helpdesk support for both Windows10 and Windows 7, averaging between 25 and 30 calls a day. · For Medline proprietary applications, routed to correct department for resolution.

· In lots of 30, 50 or 100, computers fresh from factory are configured for many differentcorporate clients.· Units are placed onto the network and attached to appropriate VLAN for configuration.· Client specific operating systems and programs are deployed to the computers via thenetwork.· During the imaging process, technician is responsible for application of asset tags to unitsand scanning all asset tags and serial numbers into inventory.· Upon completion of imaging a quality control (Q&A Process) is performed to guarantee acorrect and satisfactory image has been deployed to the computer.· Technician then prepares the unit specific shipping labels, and passes unit off to materialhandlers to label, repack and ship.· In addition to desktop and laptop computers; on a project to project basis, technician canalso be called upon to configure routers, switches, tablets, mobile phones (Android andApple), as well as other IT equipment.

· Responsibilities included, but not limited to-· General hardware break/fix of laptops, desktops and some server work.· Troubleshooting and repair of hardware and software issues to maintain business continuity.· Troubleshoot, diagnose and repair printers (HP, Lexmark), telephones, peripheral equipmentand other devices like Android or IPhone.· New hardware upgrades; installs, moves, adds, changes in a laptop and desktopenvironment.· Optimizing hardware/software/networking products and configurations as scripted ensuringcustomer satisfaction.· Develop and maintain relationships through effective and timely communication with allcustomers.· Utilizing Alliance software, document equipment location and complete software upgradeswhen necessary.· Coordinate hardware repairs with appropriate warranty vendors.

· Responsible for providing Tier III computer remote and desktop support to all field locations inaccordance with established policies and procedures.· Track and monitor the problems utilizing REMEDY and Support Magic to ensure a timelyresolution.· Coordinate the configuration and installation of all personal computers, terminals, and thinclients within the assigned business unit locations according to the established companyguidelines and standard operating procedures.· Assist with the performance of on-site preventative maintenance, routine repair and calibration after installation as needed.· Maintain, analyze, and troubleshoot computer systems, hardware, printers, and computerperipherals.· Document equipment location and complete software upgrades when necessary.· Coordinate hardware repairs with appropriate warranty vendors.

Contact (e.g.phone, email, meeting notice) end users to schedule migration toWin 7Inform users of the process and requirements for migrationProvide any scripted information provided by clientRemote into the client\'s LANDesk Server(s) and schedule the end user migrationvia client provided scripts and processesEnsure that the migration process has kicked off within LANDesk and monitorprogressThe following day, call the end user to ensure the process was successful Ensureuser is fully functional using QA scripts provided by clientEscalate any failures to client personnelCapture Migration activities in database for reporting

Responsibilities include technical support for Windows 2000 and XP domains,providing telephone support for the Service Desk, supporting a multi-platform,(Windows 2000 and Windows XP) Ethernet LANProvide phone support for users using Windows 2000 and Windows XP, as wellas support for other telecommunications equipmentExperience with using the MAGIC ticketing System to create and track troubletickets for each callIdentify appropriate trouble tickets that require escalation to the appropriatePersonnel Support users from multiple O/S environments (Primarily Windows2000 and Windows XP)Support a range of user products (Office 2000/2003,ACT, Outlook Web Access, Terminal Server) Set up proprietary billing softwareusing an SQL databaseProvide support of wireless Pocket PC handheld devices

Technical support for Windows 2000 and XP domains, providing telephonesupport for the Service Desk, supporting a multi-platform, (Windows 2000 andWindows XP) Ethernet LAN.Provide phone support for users using Windows 2000 and Windows XP, as wellas support for other telecommunications equipment.Provide phone support (average 92 help desk calls daily) in a team of 5representatives, in addition to rotating 24-hour "on-call" support.Experience with using Altiris ticketing System to create and track trouble ticketsfor each call.Identify appropriate trouble tickets that require escalation to the appropriatepersonnel support.Support of wireless Pocket PC handheld devices.

· Responsibilities include technical support for a Windows NT, Windows 2000, XP and OS/2domain, providing desktop support for the Technology Support Group supporting a multi-platform (DOS, OS/2, Windows NT, Windows 2000 and Windows XP) Ethernet LAN.· Train and direct new employees for technical support.· Provide troubleshooting of network failures and telecommunications equipment.· Perform maintenance and network management for Local Area Network.· Participate in installing and configuring new systems for customer package delivery.· Install and support new projects that involve planning, user training, scheduling, network tie-ins, server configuration, and setups.