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Tenacious, Enterprising VP of Operations with 17 years' experience developing strategies to improve outcomes and expand revenue generation. Engaging leader with contagious can-do attitude that motivates teams to achieve excellence. Analyzes data to identify under-performing areas, generating creative solutions that promote team accountability for best-in-class customer experiences.
Illicit Gardens
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Illicit Gardens Premium CannabisIllicit Gardens Jan 2021 - Present
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Vice President OperationsBbs Midwest Oct 2020 - Present
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Corporate Director Of Nightlight/EventsMgm Resorts International Jun 2019 - Oct 2020Las Vegas, Nevada, UsDirect all aspects of venue operations over multiple properties/outlets, up to $200M in revenue. Built and manage team of 220 including 5 outlet General Managers and report directly to President of Entertainment. Collaborate with hotel marketing to optimize special events. Created and executed critical paths for three new venues in a six-month period.KEY COMPETENCIES: HUMAN RESOURCES, TEAM BUILDING, COMMUNICATION, CONFLICT RESOLUTION, OPERATIONS MANAGEMENTOpened 14 venues on multiple properties across US, assuming control of all sub-leased outlets● Assessed all venues to be absorbed into nightlife/events division● Assembled management teams and created SOPs and best practices to streamline operations● Assumed responsibility for other failing venues/unused spaces to grow divisional operationsKEY COMPETENCIES: ACCOUNTING, KEY PERFORMANCE INDICATORS (KPIS), EVENTS, COLLABORATION, MARKETING & ADVERTISINGIncreased profit margin by 11% to LY, securing $1.5M in total sales● Utilized market experience and relationships to decrease COGS● Contributed leadership and staff to support property-wide activations and special events● Managed union relations, created new SOPs, and modified failing CBA model -
General Manager OperationsHard Rock Hotel & Casino, Las Vegas Dec 2016 - Jun 2019Las Vegas, UsManaged quality, costs, marketing, purchasing, and inventory management for 200+ employee 5000 patron operation. Took over Talent and Marketing departments in 2018 and oversaw portfolio including sales, tech support, customer service, and vendor relationships across multiple departments. Brought total sales up +1.5M, $300K over previous years.KEY COMPETENCIES: BUSINESS DEVELOPMENT, STRATEGIC PLANNING, RELATIONSHIP BUILDING, BUDGETING, COMMUNICATIONGrew top line revenue by $5M via ambitious rebuild of notorious day life venue● Restructured underperforming department and implemented new marketing plan● Leveraged market experience/relationships to strengthen talent buying● Developed and presented 3-year strategic plan including capex budgets, full forecast, and marketing proposalsKEY COMPETENCIES: ACCOUNTING, RETAIL, OPERATIONS MANAGEMENT, TRAINING & DEVELOPMENT, EMPLOYEE RELATIONSBoosted profit margin 11% in 30 days by decreasing COGS● Updated retail experience and expanded product portfolio● Rebuilt complete retail and operations teams for both resort and party pools● Provided leadership and strategic direction to multiple departments -
Director Of Vip OperationsDrai'S Enterprises Aug 2014 - Feb 2017Las Vegas, Nv, UsBuilt proficient sales team to propel business growth. Developed and executed sales/marketing business plan and recruited new talent to bring organizational vision to life. Facilitated opening of two new venues with combined 5000pp capacity and annual value of $35M. Increased declining margins from 10% to 25%.KEY COMPETENCIES: COLLABORATION, STRATEGIC PLANNING, ADMINISTRATION, FINANCE MANAGEMENT, QUALITY ASSURANCEPartnered on opening of 60,000sqft entertainment venue in heart of Las Vegas● Determined strategic direction and vision for property and designed planning documents ● Created operations standards that remain in use throughout company● Generated synergy between ops and marketing teams to provide best quality service -
Director Of OperationsFontainebleau Miami Beach Dec 2010 - Aug 2013Miami Beach, Fl, UsManaged inventories, budgeting, quality assurance, and implementation of new technologies. Hired and trained all employees and directed team of 40 marketing hosts. Advised executive leadership on international ventures and developed short- and long-term sales strategies to drive bottom line.KEY COMPETENCIES: REVENUE GENERATION, EVENTS, TEAM BUILDING, BUSINESS DEVELOPMENT, MARKETING & ADVERTISINGCollaborated to create and manage one of US’ top 3 hospitality companies● Relocated to Miami to head up development of premier nightlife destination inside historic Fontainebleau Hotel● Developed additional venue in company’s 2nd year of operation● Facilitated additional growth in 3rd year with acquisition of massive Tomorrowland music festivalKEY COMPETENCIES: HUMAN RESOURCES, ACCOUNTING, PROCESS IMPROVEMENT, COST CONTROL, BUDGETINGDrove revenues and efficiencies across the board● Restructured staffing in response to increased demands resulting in increased sales of 20% in Q1● Assessed COGS and reduced costs 35% via implementing new inventory control software● Updated multiple systems and policies to increase performance, sales, and income at all properties -
Gm / Wasted SpaceHard Rock Hotel Jun 2008 - May 2010Las Vegas, UsSalvaged failing business model through strategic planning and staff restructuring. Drove profitability from $0 to $70K in six months. Built up $7K in monthly revenue and $100K in net profit in 3 months. Rectified relationships with liquor vendors resulting in a 25% decrease in cost of goods. Coached host manager and street promotions team to grow table sales by 100% and implemented large-scale retail infusion that yielded +$1M in gross sales. -
ManagerPure Management Group Mar 2006 - May 2008General accounting, staffing levels and handling of customer complaints
Leonard Mancuso Skills
Leonard Mancuso Education Details
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The Art Institute Of New York CityAutocad -
Hohokus School-Rets NutleyComputer And Information Sciences And Support Services
Frequently Asked Questions about Leonard Mancuso
What company does Leonard Mancuso work for?
Leonard Mancuso works for Illicit Gardens
What is Leonard Mancuso's role at the current company?
Leonard Mancuso's current role is Vice President Operations at OXG I Illicit Gardens I Premium Cannabis.
What is Leonard Mancuso's email address?
Leonard Mancuso's email address is le****@****slv.com
What is Leonard Mancuso's direct phone number?
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What schools did Leonard Mancuso attend?
Leonard Mancuso attended The Art Institute Of New York City, Hohokus School-Rets Nutley.
What skills is Leonard Mancuso known for?
Leonard Mancuso has skills like Pre Opening, Food And Beverage, Bartending, Hospitality, Hotel Management, Hospitality Management, Hospitality Industry, Opening Hotels, Hotels, Operations Management, Resorts, Marketing Strategy.
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