Consult with functional leadership and personnel to identify, define and implement metrics for business procedures and objectivesAct as liason between system end users and org administratorsAnalyze and interpret case managment data for operations metricsChange impact analysis for enhancement/change requestsResearch and prepare statistical reports based on multiple data sourcesIdentify opportunities for process improvement via enhanced reporting and dashboardsProvide technical trainng and coaching for non-technial end users

Manages six Veeva CRM instances that support the activities of multiple Field Reimbursement teams stationed across various time zones, clients and disease statesCoordinate discovery and requirements gathering for new system implementationsImports, Exports, Transforms & Loads datasets using SQL, DataLoader, DemandTools & DBAmpDocuments and executes enhancements, bug fixes, backups and scheduled updatesMaintains data integrity through validation, workflow and scheduled clean-upsManage all profiles, roles, permissions and accessibility for fields, objects and system functionalityCreates, Loads and Manages the Territory Hierarchy for six different client instancesCreate, Maintain and Deliver meaningful reports and dashboards for end users, management and senior leadershipSupport end users via ticketing system Produces actionable enhancements and solutions with team members /project shareholdersConduct and participate in UAT and training sessions

Lead Administrator for 350 license call center installation. Integrate VOIP dialer with Salesforce. Develop custom web services connecting cloud database to homegrown php enrollment system. Create custom forms and processes using Visualforce, HTML/CSS and Java Script. Build complex workflow and validation rules with declarative administration. Support call center reps and field agents across 18 state service area.

Deliver new departmental website for College of Education Honors program. Maintain MS Access database tracking membership and workshop attendance. Technical support for College of Education office staff and workshop A/V.