Led daily projects to transition legacy stores to the AWS Service platform and Zynstra virtualization environments. This involved removing outdated equipment, which reduced potential downtime points. The new setup enabled remote access to store networks via Remote Desktop, eliminating the need for local access through console cables and crash carts. This approach saved manpower and reduced the need for on-site deployments.- Deployed patches and hotfixes using System Center Configuration Manager.- Configured SCCM to deploy software packages to remote sites, ensuring compliance with security requirements.- Resolved incidents reported by end users through tickets raised via service desk tools like Service Now and Remedy.⦁ Successfully managed multiple tasks simultaneously while meeting tight deadlines.⦁ Successfully managed projects with tight deadlines and limited resources.⦁ Collaborated with cross-functional teams across multiple departments to achieve goals.⦁ Investigated root cause of production incidents by analyzing log files and system configurations.⦁ Trained personnel on best practices for maintaining accurate system configurations.⦁ Created detailed documentation of system configurations, processes, and procedures.

Maintained Site records and followed all RMA Procedures.⦁ Collaborated with IT teams on various initiatives related to optimizing operational processes within the data center.⦁ Maintained accurate documentation of all changes made to the data center infrastructure.⦁ Configured network switches, routers, firewalls, and other hardware devices for secure connectivity between different parts of the data center.⦁ Assisted with planning and implementation of new projects related to expanding or upgrading existing infrastructure within the facility.⦁ Diagnosed hardware failures on Cisco equipment such as routers, switches or firewalls using show commands in CLI mode.⦁ Assisted in the deployment of LAN, WAN networks utilizing various protocols such as TCP, IP, DHCP, DNS, FTP and SMTP.⦁ Managed on-site installation, maintenance and testing tasks, properly documenting processes.

Worked closely with vendors providing Cloud Solutions to ensure timely resolution of any issues encountered during implementation projects or day-to-day operations.Ensured that all changes made to the customer's cloud environment were documented properly according to organizational standards.Implemented solutions for migrating workloads from on-premises data centers into public clouds like AWS or Azure.Configured and maintained cloud-based systems, applications, and environments in accordance with customer requirements.Collaborated with other teams within the organization to resolve incidents related to customers' cloud environments.Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.Installed and performed minor repairs to hardware, software and peripheral equipment, following design, and installation specifications.Performed installation, configuration and administration of VMware ESXi servers for virtualization purposes.Resolved escalated tickets raised by end users regarding network outages or service disruptions in a timely fashion.Diagnosed, troubleshooted and resolved hardware, software, and other network and system problems.

Configured VLANs on Cisco switches with different access levels based on user roles.Supported end-users remotely via telephone calls, emails or through remote desktop sessions to provide technical assistance regarding hardware setup, software installation or general troubleshooting issues related to their workstations running Windows 7 and 10 OSes.Troubleshot network connectivity issues using tools like ping, tracert, telnet.Tested network connections from remote locations via terminal session programs like PuTTY or SecureCRT.Performed daily system backups for disaster recovery purposes using Symantec Backup Exec 2012 and 2014.Deployed patch management solutions utilizing Microsoft SCCM 2012 R2 and WSUS 3.0 SP2.Collaborated with other departments within the organization to develop project plans that meet customer requirements while staying within budget constraints.Created comprehensive documentation for each IT Infrastructure project completed detailing steps taken during implementation process.Diagnosed, troubleshooted and resolved hardware, software, and other network and system problems.Performed routine network startup and shutdown procedures and maintained control records.Tested computer hardware, networking software, and operating system software.Loaded data and installed software and peripherals.

As a QA Analysts I was responsible for monitoring customer service & Advance Tech support calls for accuracy, process adherence and issue resolution. Other responsibilities included data entry of accurate quality assurance forms that are submitted to the site supervisors and managers so that the care specialist and their supervisor are aware of trends in need of coaching opportunities that are critical to site performance.

⦁ Utilized multi-meter tools to test electrical circuits prior to connecting them to a system.⦁ Worked closely with contractors during construction phases to ensure correct installation of cabling infrastructure.⦁ Maintained accurate records of all installations and repairs performed on-site.⦁ Assembled custom panels containing multiple components according to specific customer requirements.⦁ Reviewed contractor bids for accuracy before submitting them for approval by management team.⦁ Interpreted blueprints and schematics to determine the best installation methods for each project.⦁ Installed conduit and pulled wires to complete circuits between boxes.⦁ Replaced wiring, equipment, and fixtures using hand tools and power tools.⦁ Tested and troubleshot equipment to diagnose and correct malfunctions.⦁ Assembled fixtures to support wiring installation.⦁ Installed ground leads and connected power cables to equipment.⦁ Tested electrical systems to determine root causes and potential solutions.⦁ Used testing voltmeters and oscilloscopes to verify compatibility and safety of systems.

Logistics specialist responsible for over a billion dollars’ worth of aviation parts used to maintain the MH-53e and H-3 HelicopterTook inventory, making sure all parts are accounted for and are in the highest working standards always having inventory mission ready• Order, store, check and issue naval aircraft and aeronautical equipment and accessories, including flight gear • Prepare inventory reports and correspondence • Keep official publications up-to-date • Maintain financial logs and records