-Supported new acquisition transition from the legacy system onto Splunk’s system-Solved “I need help” tickets for sales reps looking for changes to contracts.-Helped generate Legal Documents for legal intake to ensure reps could get the correct paperwork to clients-Provided assistance to sales reps with conversion opportunities and cancel and replace opportunities-Created Order Documents to support new acquisition while they were migrating to Splunk’s system processes-Worked with Director of Best Practices to ensure sales reps got the proper support by setting up meetings to better understand their needs

-Closed over 400+ deals in Salesforce a quarter-Created quotes using Salesforce CPQ to help Account executives ensure deals have correct information-Ran reports to help with data maintenance and gain insights for SVP of sales to present at board meetings-Created amendments for mistakes in Contracts-Updated and tracked Salesforce Accounts and Opportunities for Closure or Account Churns-Worked on Quarter end metrics on deals for each quarter and presented findings to Sales Operations-Created documents to help new employees navigate Salesforce and Salesforce CPQ

-Searched company locations to find company data in order to better approach target consumers-Used researched information to create spreadsheet for Sales team to use for targeting new customers

-Ensure customer data being transferred from Mas 500 into MS Dynamics is correct-Research client information to ensure current data is up to date and we are billing the correct customer -Assist billing team with sending out invoices and tracking payments

I. Data Visualization & Analytics- Built Excel model to track and analyze $270M worth of Executive Briefing Center (EBC) “Supercharged” sales meetings, including lifespan and opportunity stage, opportunity size, meeting date, and status - Created Pivot Table dashboard to provide high-level snapshot of 292 sales meeting in FY16, including % meetings at each stage (Closed/Dead/Open), projected size of opportunity, change in opportunity size post-meeting, and days to close; presented insights and metrics to team, including Senior Director of Product Management and VP of EBC and Strategic Keynote Events, leading to improved effectiveness of sales meetings- Developed consolidated, dynamic budget model for 20+ events in Salesforce World Tour, tracking $150M in expenditures. Created high-level dashboard summary as well as detailed line-by-line tracking and breakdown, including equipment, labor, production, and expense costs. Analyzed data across various metrics to provide Strategic Event Director with insight into budget trends - Created reports and dashboards in Salesforce on licenses for Account Executives, allowing them to understand whether they are the current point of contactII. Process Definition, Improvement & Training- Trained EBC Strategy Team on meeting tracking process and desk procedures, creating training materials and leading both in-person and virtual training, enabling team to gather crucial metrics and analyze improvements YoY- Created step-by-step desk procedures for multiple process tasks, including submitting purchase requests and generating and sending third-party-generated promo codesIII. Communication and Administrative Procedures- Managed Dreamforce promo code distribution process, tracking requests made by account executives, sending out over 1,000+ promo codes via email, and updating status of request on Google Sheets- Created and submitted periodic purchase order requests for multiple team members

Year Up is a competitive, intensive IT program that teaches young adults the technical and soft skills that they need to succeed in Corporate America. With 250 Fortune 500 corporate partners around the U.S., the program includes college-level courses, professional training and a six-month internship.-Completed coursework in Project Coordination, Web Development, Network System Admin, IT Helpdesk, Professional Skills, and Business Communications -Worked on teams to complete case studies, delivered narrative speeches and elevator pitches, and facilitated groups of 60+ students and staff -As member of Student Outreach Committee, worked in teams to strategize methods for reaching out to community organizations and schools-As Student Ambassador, met with potential donors to share personal story of Year Up experience