Leonard Whyte

Leonard Whyte Email and Phone Number

Lead Technical Writer at Q Link Wireless @ Q Link Wireless
499 East Sheridan Street,
Leonard Whyte's Location
Hollywood, Florida, United States, United States
Leonard Whyte's Contact Details

Leonard Whyte personal email

n/a

Leonard Whyte phone numbers

About Leonard Whyte

Leonard Whyte is a Lead Technical Writer at Q Link Wireless at Q Link Wireless. He possess expertise in editing, technical documentation, technical writing, copy editing, social media and 14 more skills.

Leonard Whyte's Current Company Details
Q Link Wireless

Q Link Wireless

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Lead Technical Writer at Q Link Wireless
499 East Sheridan Street,
Website:
qlinkwireless.com
Employees:
51
Leonard Whyte Work Experience Details
  • Q Link Wireless
    Lead Technical Writer
    Q Link Wireless Mar 2017 - Present
    Dania Beach, Fl
    Create comprehensive user guide and developer’s guide for company’s main system. Document the system’s frontend and backend processes for new and existing developers.Draw workflow diagrams of the system’s frontend and backend processes for users and developers.Write new scripts and edit existing scripts for the company’s IVR.Write detailed description of user needs, program functions, and steps required to develop or modify computer programs.Track and document changes to functional and business specifications.Create and distribute release notes informing of enhancements to the system.Write and publish articles in the company’s blog.Write content for customer emails and promotional SMS messages.Write content for newly-developed web pages for the membership website.
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  • Arriva Medical
    Technical Writer
    Arriva Medical Aug 2013 - Mar 2017
    Coral Springs, Fl
    Peer reviewed technical documents for grammar, content, and writing style.Interacted with developers, department managers, and executives to establish technical specifications and to determine subject material to be developed.Completed writing assignments according to the requirements regarding order, clarity, conciseness, style and terminology.Documented business processes and wrote detailed functional requirements.Edited, standardized, and finalized draft materials prepared by other writers.Created new Web content.Handled sensitive and complex issues with discretion and good judgment.Created training documents, user guides, flowcharts, quick reference guides, business rules, and standard operating procedures documents based on departmental needs.
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  • Housing And Development Software
    Technical Writer
    Housing And Development Software May 2008 - Aug 2013
    Weston, Fl
    Worked with the development and business teams to plan, organize, and write end-user documentation for Windows and Web applications.Developed and published user-friendly online help for multiple Windows and Web applications.Created technical system documentation such as installation procedures, database administration guides, customization guides, etc, from draft materials.Gathered information from other departments and maintained current system documentation for multiple Windows and Web applications. Researched, wrote, and distributed timely release notes for customers and employees.Attended and participated in daily stand-up meetings with projects managers, subject matter experts (SME) and project specialists.Tested latest MSI, scripts, and patches for accuracy before releasing to customers.Communicated proposed software updates to clients and coworkers.
  • Miami Heat
    Event Services Supervisor
    Miami Heat 1998 - 2010
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  • Miami Heat
    Event Services Supervisor
    Miami Heat 1998 - 2010
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  • Silver Hill Financial
    Technical Writer
    Silver Hill Financial Nov 2005 - Feb 2008
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  • Silver Hill Financial Llc
    Technical Writer
    Silver Hill Financial Llc Nov 2005 - Feb 2008
    Flagship I.T. department)Developed and published user-friendly online help for Silver Hill’s new automated loan system.Wrote and distributed timely Release Notes advising users of recent changes or upcoming changes to the system.Designed and created easy to understand user, quick reference, product, administrator, installation and other guides as requested by product managers.Published completed guides on the Silver Hill Intranet. Updated guides regularly and kept information current.Analyzed and reviewed I.T. documents in preparation for industry certification.Reviewed and edited other I.T.-related documents.Developed training materials for various departments as requested by directors and managers.Facilitated weekly meetings and served as liaison between users and developers.Chaired weekly meetings with content experts from various departments to solicit feedback and recommendations.
  • Amadeus Global Travel Distribution Llc
    Senior Technical Writer
    Amadeus Global Travel Distribution Llc Jun 2001 - Oct 2005
    Designed and created easy to understand user, quick reference, product, administrator, installation and other guides.Updated guides regularly and kept information current.Developed and reviewed external and internal product announcements.Tested instructions, external design documents, and functional specifications.Helped develop product communication concepts in online documentation area.Published existing and new documentation online for users.
  • Amadeus Global Travel Distribution Llc
    Technical Writer
    Amadeus Global Travel Distribution Llc Sep 1998 - Jun 2001
    Technical Communicator (Product Communications department)Produced print and online documentation for Amadeus travel products. Researched, wrote, and updated the Amadeus System, the largest GDS in the world.Tested instructions and checked descriptions for clarity and accuracy.Reviewed product announcements and Marketing documents for accuracy.Coordinated internal/external product communication efforts.Developed new product communication concepts.
  • Amadeus
    Technical Writer
    Amadeus Sep 1998 - Oct 2005
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  • Royal Caribbean International
    Database Coordinator
    Royal Caribbean International Feb 1997 - Sep 1998
    Maintained company information in "Infoseeker" - the company’s automated information system.Worked closely with information experts from various departments and offices to keep information current.Investigated all electronic data for accuracy before publishing.Incorporated changes in all Certified Reservations Systems (CRS) as needed.Informed CRS users of changes and updates to the system weekly.Developed CRS sign-in messages for all local and international system users daily.
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  • Royal Caribbean International
    Assistant Crew Medical Coordinator
    Royal Caribbean International Jul 1996 - Feb 1997
    Coordinated air travel for crewmembers to receive medical treatment.Arranged medical appointments for crewmembers between Royal Caribbean and hospitals.Organized transportation for crewmembers to and from medical appointments.Updated Immigration status of crewmembers at the local Immigration office.
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  • Royal Caribbean International
    Writer/Training Coordinator
    Royal Caribbean International Jun 1993 - Jul 1996
    Wrote and edited company information for all departments.Researched new and existing information for accuracy before releasing.Maintained a professional working relationship with department heads.Served as liaison between Content Experts and Training & Development in weekly meetings.Trained employees how to use the automated information system effectively. Developed training programs as requested by department managers.Wrote and published articles in the company’s “Making Waves” magazine.
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Leonard Whyte Skills

Editing Technical Documentation Technical Writing Copy Editing Social Media Snagit Technical Communication Content Management Marketing Release Notes Framemaker Marketing Communications Public Relations Training Single Sourcing Robohelp Arbortext Sports Writing Structured Authoring

Leonard Whyte Education Details

Frequently Asked Questions about Leonard Whyte

What company does Leonard Whyte work for?

Leonard Whyte works for Q Link Wireless

What is Leonard Whyte's role at the current company?

Leonard Whyte's current role is Lead Technical Writer at Q Link Wireless.

What is Leonard Whyte's email address?

Leonard Whyte's email address is wh****@****ast.net

What is Leonard Whyte's direct phone number?

Leonard Whyte's direct phone number is +195443*****

What schools did Leonard Whyte attend?

Leonard Whyte attended St. Thomas University, St. Thomas University, Florida Atlantic University, Florida Atlantic University, Frank Phillips College.

What are some of Leonard Whyte's interests?

Leonard Whyte has interest in Writing, Investing, Traveling, Basketball, Tennis, Movies, Fishing.

What skills is Leonard Whyte known for?

Leonard Whyte has skills like Editing, Technical Documentation, Technical Writing, Copy Editing, Social Media, Snagit, Technical Communication, Content Management, Marketing, Release Notes, Framemaker, Marketing Communications.

Who are Leonard Whyte's colleagues?

Leonard Whyte's colleagues are Carron Case, Delia Smith, Martin Rogers, Alasia Riggins, Oscar De Janon Gonzalez, Merriam Miranda, Angelica Izzo.

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