Leonard Wooling, Sr Email & Phone Number

Atlanta, Georgia, United States

SUMMARY: An IT Technical Specialist provides technical assistance to customers regarding various hardware and software applications. The main duties include troubleshooting and diagnosing different technical issues, assessing, and understanding user needs and issues and recommends technical fixes to end usersRESPONSIBILITIES: Works directly with end users to analyze, troubleshoot and diagnose hardware and software problems. Performs hardware troubleshooting and the escalation of break/fix repairs for laptops and desktops. The identification, prioritization, resolution/fulfillment of customer incidents. Coordinates, diagnoses, and troubleshoots incoming customer inquiries. Provides case status updates. Implements standard operating procedures and customer service guidelines. Responds to and completes customer requests for services. Provides technical support to predominately internal as well as field service customers. Supports/troubleshoots network problems.

Marietta, Ga

SUMMARY: Performed technical and administrative tasks that were required to meet the needs of various accounts and individual clientsRESPONSIBILITIES: Provided resolutions for computer problems for clients either in person, via telephone or from remote locations. Assisted accounts and users concerning the use of computer hardware and software, which included printers, installation, Microsoft office products, and operating systems. Provided server training for Microsoft Server 2003 and 2007. Using content management software, build out page-flow and site structure for projects using the end-user and administrator interface. Input and formatted all page content (text, images, and files) for various web projects. Provided technical assistance to computer system users laptops and desktop computers.

Greater Atlanta Area

SUMMARY: Managed computer-related projects for various clients such as Nextel, Dow Chemical, Weyerhaeuser, WorldCom, Centers for Disease Control and Prevention, AT Kearney, and EDS Corporate officeRESPONSIBILITIES: Host computer setup, administering Exchange email systems, managing and updating users and equipment via Active Directory., hardware and network setup, host data monitoring and recovery, system backup, software/server upgrades, and printer and other peripheral connectivity and troubleshooting. Work with clients and coworkers to ensure workstation/server data integrity, appropriate hardware/software solutions, resolve technical issues, and provide user training. Headed numerous client and internal projects which included: Information Analyst at the Centers for Disease Control and Prevention (CDC) responsible for assessing client needs, analyzing solutions, planning architecture, and developing a system solution for storing cruise ship data utilizing Visual Basic 6.0 and T-SQL Server 7.0 in a SQL server database. Used stored procedures to automate e-mail reporting and record storage databases. Expanded the Dow Chemical training program by imaging 200 laptops and 40 desktops monthly, as well as resolving all connectivity and technical issues related to numerous Six Sigma training programs

Bachelor Of Science (B.S.), Information Technology, 4.0

Doctorate, Chiropractic, 3.4

Biology, 3.8