The Global Partner Security Initiative builds transformational security services with AWS Partners to simplify complexity, mitigate risk, and increase cyber resilience across your entire digital estate. With broad cybersecurity knowledge and deep industry expertise, AWS Partners are among the world’s largest cyber consulting experts.

Leading a team of AWSome Solutions Architects who engage with commercial customers across the US. The vision is to help all customers unlock value in their cloud journey and help them grow, scale and prosper.

Assist DNB and ISV sector customers evaluate, and implement AWS security services that meet their strategic business goals, as well as security, risk, compliance, identity, and access management requirements to operate securely in the cloud.

Be a customer advocate and partner to CxOs and other enterprise leaders by collaborating to identify and develop digital transformation and modernization opportunities that will maximize their core business competencies and take full advantage of the AWS platform.Responsible for all Launch Center business in the US North and South East, including generating new business, offerings, and enablement. Booked most revenue Launch Center in 2021, exceeding $25mm in new customer business. Nominated by the Southeast ProServe sales team for 2021 Top Q3 Business Partner.

Partnering with enterprises to build and deploy both teams and technology to customers and accelerate the adoption and migration to AWS.Leverage AWS ProServe mechanisms to increase successful customer migrations onto the AWS platform.Be an advocate for the customer and AWS throughout the migration journey, ensuring delivery of the cloud migration plan.Be a leader, coach, mentor, partner, and escalation point at all times to the AWS team and the customer.

Leading all aspects of Technology & Infrastructure Operations and Service Delivery for C&S with the goal of delivering world-class services for Corporate IT and external customer facing products & services.Maintain and operate a 24/7 highly available, high-performing portfolio of Infrastructure Services, including Enterprise Systems, Storage, Network Operations, tools, and software running in on premise data centers and at third-party providers.Maintain high-quality Service Delivery experience to organization for all End User, Desktop and Warehouse Technical services. Coordinate with stakeholders to implement and operate technical solutions supporting the business needs of C&S, including consistency in a service-oriented approach to Infrastructure delivery.Evaluate emerging technologies and platforms and collaborate with stakeholders on potential use within C&S.Develop an Infrastructure strategy and roadmap integrated with C&S’s broader IT and strategic business plans.Implement and coordinate rigorous monitoring and operation of Infrastructure services.Produce and communicate status of agreed upon metrics to measure Infrastructure and service health.Drive automation to enable C&S to easily deploy and operate new features, capabilities and functionality.Build a high performing team with a strong focus on business value and customer eccentricity.Ensure Infrastructure services are delivered within corporate security and compliance standards, working with other teams to define and enforce these guidelines.Develop and manage the Infrastructure annual operating and capital expenditure budget, including P&L responsibilities.

As the Director Technology Operations, my primary responsibility was to develop, mentor, guide, and oversee all infrastructure, and technology operations across the enterprise. My success target was ensuring all support and services provided meet the operational and business objectives. My team was comprised of administrators, engineers and managers located throughout the US and offshore, supporting all aspects of voice and data communications in a 24/7 follow-the-sun model. Collaboration is key! Consistently collaborated with other business units and technology leaders to understand their network requirements and implement relevant architecture and standards that can be seamlessly leveraged and consumed. Prepared Cotiviti to leverage cloud services, such as AWS, Azure and O365. This includes direct inter-connects with cloud carriers to optimize network performance.Full control of global network operation's ~$6mm+ CapEx and OpEx budget, including the budget planning process. Reduced costs and improving operational efficiency by converting legacy technologies to more current and cost appealing solutions and technologies.Member of the Cotiviti Health Information Trust Alliance (HITRUST) certification team. The goal was aimed to achieve the HITRUST certification for Cotiviti.Oversaw and ensure the team was meeting all expectations of security vulnerability and findings remediation.Served as customer facing network subject matter expert for opportunities where technology leadership engagement was deemed necessary to a project or project opportunity success. Coached and mentored team to working with various 3rd parties, partners and vendors to successfully deliver large enterprise solutions.

As part of the Connolly and iHealth merger, this position increased my scope of responsibilities to include the global iHealth network team, 4 offices between India and the US, 2 data centers in the US and all connectivity inter-connecting them all. I also took ownership of all budgeting aspects of the iHealth voice and network infrastructure. Quickly worked to eliminate the legacy organizational silos of the network teams and created a unified voice and network operations team. This was an absolute must. iHealth had a heavy presence of business units located in India, requiring that the voice and network team be a true 24/7, follow-the-sun support team.Due to the increased responsibilities, I promoted two members on the team to Team Leads, to assist with managing the team's day-to-day workload, projects and other administrative work. After the merger, there was a rebranding initiative to rename the company. I was a member of the re-branding team, assisting the PMO and Strategic Marketing teams, by ensuring all necessary network, voice and other technical components and changes were in-place when the new company name was launched.

I transitioned into managing all aspects of the Connolly voice and network services team. I managed the operations of all voice and data network services across 30 Connolly offices and 2 data centers. Managed the planning and efforts to prepare the voice and networking infrastructure to accommodate the merger of Connolly and iHeatlh Technologies. This planning introduced many challenges such as - the unification and support of both networks - overlapping private IP space, multiple phone systems, disparity between network standards, security postures, etc. Mentored, coached and motivated team members to consistently perform at their best, while helping them meet their personal and professional goals by creating annual development plans.Ensure that all team goals and operation targets were directly aligned with organizational and business goals as set by the PMO SLT.Developed and managed all CapEx and OpEx budget expectations for voice and data network hardware and software purchases, plans and strategies. This included managing the telecommunications budget for all data and voice circuits installed at all office and data center locations.Working with other business units and technology teams, I developed the voice and network services response plans, including SLAs and OLAs required to both eliminate or minimize the risk to revenue and infrastructure operations.

As the Senior Network Engineer, my primary responsibility was to oversee the technical, procedural methods and approach to supporting and evolving the Connolly voice and data network. I led a team of engineers and administrators, providing technical mentoring and escalation support as necessary.The pace at which we were deploying new infrastructure and solutions caused a significant increase in outages, incidents and challenges overall and throughout. I saw this as an opportunity and further advance my technical involvement and became an even stronger partner and technical adviser to other technology areas within the IT Team. Led the effort of designing and building the new Connolly data center located in Connecticut. This consisted of a series of meetings and planning with vendors, partners and internal teams; to ensure the build met all necessary network requirements. I was involved in all initial architecture and operational design sessions for new applications and services other teams were considering. This allowed me exposure and influence into upcoming projects and ensuring they were built with all optimal functional considerations.As part of the practice of continuous improvement, identifying configuration defects and sub-optimal performance, I developed, performed and delegated many of the action plans necessary to revise, correct and optimize them.

As the Connolly's business portfolio expanded, the need to focus on evolving the infrastructure was apparent. Consider this to be the redefinition of Connolly's technology and services stack. This led to the creation of an official network team with focus specific to only supporting and managing Connolly's voice and data network.As the team's unofficial lead network engineer, I was challenged with reshaping and delivering designs that would enhance and optimize the operation of the network infrastructure. Many of these efforts were focused on scaling to meet the business growth and acceleration of services Connolly offered. Because of my broad experience in all technologies, I was a key influence in all aspects of the changes, upgrades and enhancements of Connolly's infrastructure.Security controls and frameworks were considered as part of all all new designs and sometimes were bolted onto the current infrastructure. These controls an frameworks included NIST, HIPAA and industry specific standard controls. Many network level controls and policies were implemented as part of our client audit controls findings and compliance policies.I evaluated all 30 of Connolly's remote site's methods used to connect back to data centers. The goal was to reinvent the connectivity strategy and create an optimized network standard that was multi-protocol, more effective and redundant.

I joined Connolly's specialized Technology Delivery Team. This team was comprised of various technology SMEs with skills ranging in all areas of technology - networking, storage, systems and data center operations. The primary focus of this team was to explore and deliver new technology solutions for current and new business opportunities. This team was also an advanced escalation path for support and production issues.While I added value in many other areas on the team, I was assigned a majority of the network related projects.A key project I worked on was as the network SME in the implementation of the new government healthcare secure network environment. This was a very large initiative for the organization, which introduced a new line of business and revenue stream. Develop as-built and support documentation of all solutions implemented to ensure smooth hand-off and strong support by primary support teams, service desk, etc.

As part of the Arcadian Networks start-up team, I was largely responsible for the creation of the organization’s Information Technology division. Corporate expectations were support of the internal infrastructure, project delivery of required business solutions, 24x7 monitoring capabilities, identification, and resolution of the system, storage, network and infrastructure incidents.Working with business development, external/client SLA and support run-books were developed and transitioned to IT support teams. Ensured compliance with current and emerging NIST, FERC and NERC-CIP and Cyber Security guidelines throughout the deployment of all IT systems and network engineering solutions to Arcadian’s internal and external customers.Managed the architecture, implementation, and support of solutions for supporting products deployed over broadband wireless networks that deliver applications and services including end-to-end IP based QoS, VOIP, SCADA, and IP video for utility companies.Developed proof of concept and certification procedures for 3rd party applications used in conjunction with Arcadian Networks’ hardware and solutions.Full management and handle of departmental CapEx/OpEx budget and ensure cost-effectiveness.

Design, implement, and support solutions involving DOCSIS and Wi-Fi supporting AES/3DES encrypted, broadband wireless networks to deliver applications and services including end-to-end IP based QOS, VOIP, SCADA and IP video. Additional converged network protocols : WiMax, SCADA, AMI, AMR, MPLS, Ethernet LANs and multi-type WANs using routing protocols such as BGP, EIGRP, RIP, OSPF, HSRP and IPSec VPN tunneling.Support operations and configurations of various Cisco network devices models and software including IOS, PIX and ASA.Provided 24x7 monitoring, identification and resolution of internal infrastructure and client service incidents and outages.Ensure compliance with current and emerging NIST, FERC and NERC-CIP and Cyber Security guidelines throughout the deployment of all IT systems and network engineering solutions to Arcadian’s internal and external customers.Design DOCSIS and Wi-Fi network solutions using traditional IP network protocols to support encrypted broadband wireless applications and services such as SCADA or RF management data.Support network engineering aspects of Proof of concept in-field demonstrations for potential customers.Working with clients, developed proof of concept and certification procedures for 3rd party applications and hardware with Arcadian hardware.Designed, implemented, and managed Trixbox / AsteriskVoIP - SIP PBX services using Polycom and Cisco VoIP hardware.Deployed and Support ~25 Microsoft servers and desktop operating systems, as well as web and desktop applications including Windows server 2003, Windows XP, Windows 7, Active Directory, DNS, DHCP, IAS, RADUS, IIS, SharePoint, Office 2003-2007 and other common MS applications.Deploy and support (~10) Redhat, Ubuntu and CentOS Linux servers scripting and command line interface management. Light experience with Apache, PHP, MySQL, HTML.Design, implement, and support VMWare VI3 ESX/ESXi virtual infrastructure utilizing iSCSI SAN storage architecture.

Supported approximately 200+ customers as an external IT support group for their organization. Installed, monitored, and maintained servers, network equipment, switches, and storage devices required for business services.Vulnerability and threat management for customer’s systems and network, which included coordinating changes, upgrades and patches as necessary.Through discussion and understanding the customer’s needs; performed recommendation of services, hardware, software or 3 party solutions to achieve their business goals. Developed and responded to RFP and RFQs for new potential clients and vendors.Acted as vendor partner, procuring hardware and software solutions for clients as necessary.