Leonard Cochran Email & Phone Number

Memphis Metropolitan Area

Helping teams, organizations and companies improve Relational Leadership by leveraging four key areas: Conversations, Connections, Collaboration and Community.

Olive Branch, Mississippi, United States

Leah’s House is a twelve month residential women’s restoration and recovery home. The Biblically based program is free to the residents and it’s run 100% by volunteers. As a 501c3, we are fully dependent on the support of individual donors to keep our program running.https://www.leahshouse.com

Memphis Metropolitan Area

Greater Memphis Area

Consistently delivering high-quality instructor-led and virtual-let learning to corporate team members, managed hotel and franchised hotel audiences.Some programs facilitated include: Pre-open hotel culture training, General Manager programs, Train the Trainer, Emergenetics, Coaching, Covey's 5 Choices, Situational Leadership, Behavioral Based Interviewing, Etc.

Greater Memphis Area

Liaison between the Hilton Worldwide University, the Hilton Worldwide business units and our outsourced vendor partners to develop training to meet the needs of our organization. • Consult with internal teams, clients, and senior management regarding training needs.• Communicate project updates and communicate to the learning team, the vendors, and business to ensure the project runs smoothly.• Serve as the Project Manager for the Hilton Worldwide side of projects to ensure the success of the projects.• Collaborate with business partners and vendor partners in prescribing and implementing the right solution for the right learning initiative at the right time.• Facilitate training programs as needed.

Write, develop, support, and maintain training for Hilton Worldwide, including both online and facilitated learning. Worked on several high profile projects that impact hotel owners, regional managers, and directors of sales at the hotel level. These projects often required working with multiple hotel brands, varying subject matter experts, and tight time constraints. Leadership skills and strong collaboration were key skills to meeting project deadlines.Assisted in the development of a sales workshop for Homewood Suites that resulted in 100 hotels achieving a 3% increase in sales within 90 days of completing the workshop.Redesigned a sales class for Hilton Garden Inn, and one class participant reported $1,200 in additional revenue in a single transaction, as a direct result of attending the class.Continually collaborating with various hotel brands, learning partners, and vendors to best meet the needs of almost 4,000 hotels and multiple business units within the corporate organization.Participated in the development of a web based training that replaced a self-paced computer training. This effectively reduced the number of required training hours by 50%. Worked on numerous projects in various capacities. Additional details can be provided.

Help desk support for Hilton hotel software and hardware. Software included, but was not limited to, installation of Microsoft office, Hilton Property Management System (called OnQ), Hilton Revenue Management System (RMS), and other Hilton proprietary software. Determine hardware issues at the hotel and dispatch third party vendor for repairs as needed. Worked on a special project team dedicated to the roll out of the OnQ5 project to the 50 largest Hilton properties. Assisted in training of co-workers as the help desk migrated back into one call desk upon completion of the OnQ5 migration project. Consistently in the top quarter percentile of call takers for maintaining call time, answer time, and problem resolution standards. Some applications used: Windows NT, Windows XP, SQL, FTP software, and Virtual PC.

Supervised and coordinated the schedule of 4 managers and approximately 65 hourly employees. Controlled labor costs and managed material usage. Planned daily bakery production for 13 grocery stores. Ensured each departments production was completed in a timely manner and ready for delivery the next day. Monitored the quality of production. Interviewed, hired, and trained new employees. Performed and administered the annual employee evaluations that determined merit increases. Also did a semi-annual review with employees. Handled the documentation and administering of disciplinary action when necessary.Worked the first two years as a Retail Bakery Manager in the grocery stores during the employment period with the company. Worked the daily operation of the in store bakery as the department head; serving customer needs. Handle customer concerns and special requrests. Recorded department inventory and ordered product from the bakery plant and on a daily bases and various vendors as needed. Hired, trained, and scheduled employees. The team consisted of one other manager and ten hourly employees. Increased same store sales by 2% by better use of in store marketing.

Bs, Adult Education

Activities and Societies: Dean's List (GPA 3.6 or above)

General Computer

Activities and Societies: Dean's List53 credit hours misc. classes

A.S., Culanary Arts

Advanced Standing Student. The school allows students who pass an extensive knowledge test, to take an eight week summer session instead.