Leonard Deknock Email & Phone Number

Sint-Niklaas, BE

Brussels, Brussels Region, Belgium

Puurs, Vlaanderen, België

- Manager of a multi-customer team of 16 FTEs (Customer Service, Front Desk, Order Management) - Responsible for Operational Workforce Planning and Strategic Staff Development- Evaluated and monitored performance and quality- Improved Business Processes and implemented 6S Lean Management

Terhulpen, Wallonië, België

- Coordinated operational partnership with external Contact Centre - Acted as SPOC for Technical Inspection Bodies (Residential and Industrial AREI/RGIE/AOEA audits)- Advised colleagues and customers as Product Expert for Smart Charging &Solar Energy Management Systems

Lier, Vlaanderen, België

- Developed and coordinated reports to help stakeholders gain insight into their business area- Analyzed products (spare parts and consumables) and services to identify competitive advantages- Constructed price lists and executed pricing revisions based on buyer and product classification- Assisted with RFQs and public tenders

Kortenberg, Vlaanderen, België

- Led communication between end-users, distributors, consumer protection agencies, insurance companies and legal service providers- Co-developed new interaction channels - Improved operational reporting and CRM resources forecasting

Elsene, Brussels Hoofdstedelijk Gewest, België

- Analyzed potential impact of social media efforts in the employer branding strategy- Assessed performance of recruitment funnels per talent acquisition channel - Created content and copywriting through online and offline media

Oostkamp, Flemish Region, Belgium

- Analyzed public policy based on data from public files and informal confidential leads - Negotiated legislative propositions and budgets- Networked with community stakeholders and government agencies- Represented citizens and organizations as a board member in public and party governing bodies

Business Administration, Digital Marketing, Bachelor Of Science

- Combining broad interdisciplinary business skills with specialized digital marketing competencies - Consultancy projects - Training.

Public Administration And Management, Credits

- Organization and functioning of the public sector - Structure and processes of local, regional, national and international institutions.

Classic Car Restoration

- Adjustment of the engine, transmission, suspension, braking, cooling and wheel alignment - Electrical systems, ignition, battery.

Business Administration, Finance And Insurance, Credits

- Financial markets, processes and (derivative) investment products - Analysis of financial documentation - Financial mathematics.