Leonard Gilbert Email & Phone Number

Oakbrook Terrace, IL, US

• Lead administrator for Microsoft Intune and co-management integration with SCCM. Implementation lead for Windows Autopilot and Windows 365 platform services.
• Provide 3rd tier support to all systems including on-prem infrastructure, Azure-based infrastructure, client workstations and DMZ network through VMWare VCenter.
• Administrate Windows Client and Server OS security patches, service packs and feature upgrades through WSUS and ManageEngine Patch Manager Plus.
• Provide backup support for the Lead Systems Engineer for Disaster Recovery planning and testing with our Managed Services Provider.
• Serve as co-administrator for Microsoft System Center Configuration Manager (SCCM) for application packaging, task sequences and other administrative tasks in the application.
• Backup administrator for Skype for Business infrastructure, Microsoft Teams, user account provisioning and Zoom web conferencing.

Oakbrook Terrace, IL, US

• Lead administrator for Microsoft Intune and co-management integration with SCCM.
• Serve as co-administrator for Microsoft System Center Configuration Manager (SCCM) for application packaging, task sequences and other administrative tasks in the application.
• Backup administrator for Skype for Business infrastructure, user account provisioning and Zoom web conferencing.
• Administrate Windows client device security patches and feature upgrades
• Utilize Powershell scripting, Group Policy, Intune MAM/MDM policies to increase automation.
• Backup ServiceNow developer/admin accountable for user, report, & knowledgebase administration, innovation, form design, end-user service portal and change management at different junctures.

Oakbrook Terrace, IL, US

• Lead ServiceNow developer/admin accountable for user, report, & knowledgebase administration, innovation, form design, end-user service portal and change management at different junctures.
• Serve as backup admin of Microsoft System Center Configuration Manager (SCCM) for application packaging and maintenance.
• Act as the backup for the IT Change Control Board and monthly metric reporting to aid the IT Service Desk Manager.
• Implement Problem Management solutions to reduce ticket intake and improve end-user computing experience.
• Prioritize support for top executives and related administrative assistants as part of the "VIP Support Platinum" service program.
• Offer Level 2 Technical support as part of IT Service Desk operations for technical issues (software, hardware, phone) encountered by internal customers and any specific IT requests or inquiries.

Oakbrook Terrace, IL, US

• Designated as a key member of the IT Service Desk supporting internal users by troubleshooting & resolving any issues and addressing their questions at the IT Walkup bar
• Expertly supported executives and their assistant as a primary resource in the "VIP Support Platinum" service.
• Completed device configurations, troubleshooting, and documented laptop, tablet, desktop PC, and printer issues.

Charleston, IL, US

• Delegate tasks to lab assistants involving software and hardware repair
• Aid campus residence halls with cable and internet repair
• Solve software issues when lab technicians need guidance
• Repair and troubleshoot networking issues in staff offices, residence halls and Greek court offices

Charleston, IL, US

• Initiate work orders and provide initial repair on software issues
• Assist with troubleshooting and repair of residence hall networking outages during summer school sessions

Charleston, IL, US

• Solve software related issues for staff and students through remote sessions over the phone
• Assist with account lockouts and password resets through active directory
• Document all calls and incidents through the MAGIC help desk ticketing system
• Administer optimization scans for student and staff computing equipment

Masters, Business Administration

Bachelor Of Science In Business, Management Information Systems, Networking