Leonard Harrison Email & Phone Number

Hemet, Ca, Us

Hemet, Ca, Us

London, England, Gb

CleanCloud offers a B2B SaaS solution for laundry businesses globally. As the Onboarding Specialist, Iensure seamless customer transitions from sales to training, focusing on quick software adoption.Accomplishments:Conduct engaging training sessions, empowering users and increasing software adoption.Gather and communicate customer feedback, resulting in 20% product improvements.Enhance processes, documentation, and knowledge base, reducing onboarding time by 15%.Collaborate with the wider team to develop innovative training methodologies and client resources.Address time-sensitive queries, maintaining a 30% customer satisfaction rate.Conduct discovery sessions to understand customer’s business goals and propose recommendationsbased on the product.Work cross-functionally with Product and Sales to address customer concerns or requests.Assist customers with other integrations during the onboarding phase.Successfully onboarding customers within a 120-day time frame.

Austin, Tx, Us

Customer Advocacy: Ensured client needs were front and center in all product and feature developments by partnering with the Product and Engineering teams. Technical Issue Resolution: Expedited and resolved technical client issues, ensuring consistent and reliable platform performance. Feature Implementation: Led the implementation of integral business features, including SSO and API integrations, ensuring a smooth and tailored onboarding for both prospects and established clients. Knowledge Base Development: Crafted and curated comprehensive documentation and FAQs to proactively address client inquiries and enhance their product usage. Collaborative Customer Success: Worked closely with Program and Client Success Managers to orchestrate a unified, client-focused strategy and improve overall customer satisfaction and loyalty. Workflow Optimization: Engineered strategic improvements in workflows, tools, and rules by collaborating with internal and vendor partners, aiming to continually enhance customer experiences.

Berkshire, United Kingdom, Gb

Direct Customer Support: Provided key support via email and live chat, navigating through technical issues with our Django-based applications and ensuring optimal platform utilization for events of varying scales. Collaborative Issue Resolution: Coordinated closely with the engineering team, validating and tracking bug fixes, and maintaining transparent, timely communication with customers regarding issue resolutions. Educational Leadership: Crafted help documentation and in-product education, while also leading regular customer office-hour sessions, ensuring users were empowered and knowledgeable regarding platform use. Boosting Customer Satisfaction: Revitalized onboarding processes, significantly enhancing the Net Promoter Score (NPS) from +5 to +35, reflecting elevated customer satisfaction and loyalty.

Perris, Ca, Us

During this tenure as a custodian, I managed established timetables and oversaw a variety of daily duties aimed at streamlining operations, while maintaining open communication with management and colleagues to clear communication. I steered significant efforts in creating budget and resource forecasting tools by implementing a forward maintenance register. I offered quality service in maintaining a safe work environment while participating in the union safety committee and supporting employees.The following are my renowned contributions:► Enhanced knowledge and skillsets of new employees by organizing effective training sessions.► Developed and executed strategies to ensure smooth operations and improve facility aesthetics at a low cost.► Boosted more than 20% organization productivity by establishing an efficient routine and ensuring the correct use/storage of cleaning equipment, materials, and chemicals.► Exceeded client satisfaction consistently in service delivery and facility management.

Bachelor'S Degree Pursuit

Linkedin Learning, Select Courses, Remote / Virtual

Education record