Leonard Harvey work email
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Leonard Harvey personal email
Results-oriented Senior Customer Technical Support Professional with a proven track record of delivering exceptional customer satisfaction. Expertise in troubleshooting and resolving complex issues across hardware and software, specializing in database networking and multi-tier services. Strong programming and software engineering background, demonstrating proficiency as both an independent contributor and team player.
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Customer Operations EngineerClouderaAustin, Tx, Us
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Application Support AnalystDocument Logistix Ltd Sep 2023 - May 2024Milton Keynes, Bucks, GbAdministered Azure environments for applications, managing network firewalls, audits, storage, backups, and single sign-on. Administered individual application server, Windows Server, IIS and MS SQL.Optimized cloud storage costs by implementing data compression processes and scripting for audit data.Leveraged VMware virtualization for testing and custom remote client configurations.Deployed and supported Document Manager Web application across on-premises, cloud, SaaS, and hybrid configurations, including DMZ security for document data and databases.Upgraded applications and maintained SSL/TLS certificates to ensure security and compliance.Provided comprehensive customer support via phone, portal, email, and remote tools, addressing application administration, permissions, usability, and troubleshooting, including dynamic permission configuration and database issues.Integrated 3rd-party dashboards utilizing the Apache web stack and other tools.Executed data migration projects using ETL programming in both on-premises and Azure Cloud deployments.Completed various projects such as configuring import services and data encryption. -
Senior Customer Operations EngineerCloudera Feb 2018 - Dec 2022Provided comprehensive customer support for Cloudera Hadoop products, specializing in Impala, Hive, Sqoop, Oozie, JDBC, ODBC. Other components as needed HDFS, MapReduce, permissions, TLS/SSL Certificates, MySQL, Oracle.Linux permissions, networking load balancing services or devices, firewalls.Diagnosed a wide range of issues including cluster and service failures, performance bottlenecks, and how-to inquiries.Employed troubleshooting techniques such as detailed log analysis, jstack analysis, code review, and issue reproduction.Maintained case management schedule notes and knowledge base documentation.
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Business AnalystWesco Aircraft Feb 2014 - Sep 2017Valencia, Ca, UsHaas Group acquired by Wesco Aircraft for the same role under new ownership.Application support for enterprise chemical supply chain management software. Data setup for application executing Oracle SQL, troubleshooting, bug reporting, QA acceptance testing. Application is a web based multi- tenant SaaS cloud application hosted at the Wesco data center. Title change to Business Analyst under new ownership. -
Operations Support SpecialistHaas Group International Inc. Nov 2013 - Feb 2014Application support for enterprise chemical supply chain management software. Data setup for application executing Oracle SQL, troubleshooting, bug reporting, QA acceptance testing.
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Sr. Software Support EngineerPervasive Software, Inc. Oct 1999 - Jun 2013Technical Support II engineer, Support Analyst. Experienced supporting SQL databases, database tuning, database trace analysis, database replication, database auditing, database backup specializing in database replication.As a second level support engineering performed acceptance testing on patches from engineering on an ongoing basis as well as assisting QA with manual and usability testing, assisting 3rd parties with reliability, regression, integration and performance issues.As a second level support engineer I found root cause, reproduced issues in house writing test case if necessary, wrote and submitted a formal defect for engineering in the change management system, performed acceptance testing and provided instructions to the customer for applying the fix.
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Network Specialist 1Texas Commision Environmental Quality Jul 1998 - Jun 1999Provided network server Administration and desktop support for 200+ users in Building D of a large campus.
Leonard Harvey Skills
Leonard Harvey Education Details
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Stephen F. Austin State UniversityComputer Science -
The University Of Texas At Austin
Frequently Asked Questions about Leonard Harvey
What company does Leonard Harvey work for?
Leonard Harvey works for Cloudera
What is Leonard Harvey's role at the current company?
Leonard Harvey's current role is Customer Operations Engineer.
What is Leonard Harvey's email address?
Leonard Harvey's email address is lh****@****asu.edu
What schools did Leonard Harvey attend?
Leonard Harvey attended Stephen F. Austin State University, The University Of Texas At Austin.
What skills is Leonard Harvey known for?
Leonard Harvey has skills like Enterprise Software, Saas, Cloud Computing, Sql, Salesforce.com, Agile Methodologies, Software Development, Databases, Microsoft Sql Server, Integration, Professional Services, Unix.
Who are Leonard Harvey's colleagues?
Leonard Harvey's colleagues are Mohammad Hazik Bhat, Villő Szűcs, Maram Alrashed, Ananya Agarwal, Dohsung M. Y., Tamás Hanicz, Nicolas Moureau.
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