Leonard Le Email & Phone Number

United States

• ServiceNow IT Asset Management (ITAM): track and manage the assets such as Computer, Handheld Computing Device, Game Console and other. • Tracking and managing each asset, keeping records up-to-date, creating reports on asset usage and performance, and performing maintenance tasks as needed. • Ensure accurate data entry, monitor trends, and make decisions based on the best available information.• Ensuring that accurate records are kept, changes are made quickly, and risk is minimized.• Provides visibility into asset performance, cost analysis, and compliance reporting across multiple systems.• Streamlining workflows, allowing quick access to data when needed, and providing immediate insights on what needs attention or improvement. • Helps businesses save time and money by reducing manual processes associated with tracking assets throughout their lifecycle.

San Francisco Bay Area

San Francisco, California

San Francisco Bay Area

• Responsible for all DataCenter and IT end of life hardware• Collaborated with the zAssets integration team in the implementation of zAssets Asset Tracking• Followed and enforced BSM (Business Service Management) guidelines set by Zynga for government compliance• Confirm that all asset information is accurate in the asset repository• Managed the maintenance of databases and records containing important information• Maintain effective and efficient communications with AP department ensuring timely payments on all orders• Communicate with capacity (NHR) team to understand and asset end of asset useful life• Asset creating and reporting, along with interfacing with NHR team to maintain accuracy of database• Responsible for entering DataCenter and IT requisitions into zAssets database• Created a “Fulfillment Portal” to ensure a request can be tracked from the beginning of the lifecycle to the end• Work with management to review Data Center and IT hardware resources• Assist with data normalization and audit/verification activities• Assist with audit of equipment in data center location. • Assist in validation of information from vendors and reports to plant locations• Reconciliation of both hardware and software scans against asset management data and other sources• Allocated RMA tickets and coordinate the exchange of obsolete material• Ensure that disposal transactions follow Fixed Asset’s process• Responsible for the end to end execution of disposal• Provided all decommissioned and disposal requirements• Led initiative to reclaim inactive servers within Zynga’s infrastructure which saved over $1M• Reduce new hardware asset purchasing by over a $1M by utilize recycled hardware in a manner• Performed multiple audits and hardware disposal pickups thatultimately allowed company to recoup roughly over $3M in resale value of our equipment.• Carry out other duties as directed by the Asset Management Manager

Santa Clara, Ca

• Troubleshoot, repair, and RMA failed data center hardware including HP, Dell and ZT Systems• Asset inventory and report• Participate in a 24/7 on-call rotation• Part of a talented DCOps team who physically built out the production infrastructure environment for data center

Supervise subcontractor team to support of building systems, cabinets and other devices.Manages resources to meet all building and shipping schedules set by manager.Prepare and document Test Procedures for all products.Perform and Train CM Technician on system boot test, burn-in, debug and final test servers and racks.Perform and Train CM Technician on firmware upgrades on Hard Disk Drives and RAID Controllers.Perform and Train CM Technician on final tests and upgrades firmware on Ethernet Devices such as Force-10, HP and Cisco Switches and verifies and upgrades firmware on Console Manager Devices such as Cyclades, Digi, ThinkLogic, Opengear and KVM.Perform and Train CM Technician on final test systems configured with RAID level, SMDC/IPMI, KVM, Serial and IP Roamer. Verify and test cabinets configured with 1-phase to 3-phase power, UPS and networking. Evaluation System Gold Sample prior to production's built.Create customer specific load images for semi-custom H/W configurationsDetermine root cause for system failures for both Intel and AMD products.System Diagnostic - Hardware and Software, as well as OS Trouble-Shooting. Installing 1U - 3U server into Rack which including labeling and cables servers per Checklist.Support Data Center Technician/Field Service Tech when problem found.LEONARD LE

Configure, monitor, and manage the Sun Fire Serengeti and Amazon Midframe enterprise servers. Perform diagnostics and UNIX test suites, and resolve complex or uncommonly nature functional failures.Perform Ongoing Reliability Test(ORT) and Failure Analysis of Tabletop and Rackmount Storage Products such as Sun StorEdge T3 Array, Sun StorEdge Nestra St 1000 e.t.c.Install, configure, diagnose, and verify proper operation of desktop workstations such as Sun Blade[tm] 1000, Sun Blade 100, Ultra[tm] 80, Ultra 60 e.t.c.Work interactively with Hardwares and Software Engineering to expose and resolve problems.Perform inventory control duties such as boards and part transactions audit systems.Experiences with Unix, Linux, Sundiag such as SunVTS and Test Suite.Technical support to Internal Customers resolving customer issues.

Performed HIPOT test and Final test.Configured, tested and debugged systems, options and peripherals in accordance with the established.Performed all functional tests and trouble shoot from systems to components board level.

Itil Foundation V3 (2011) Certificate

The ITIL Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts.

High School Diploma

Computer Technician/Mcsa

Activities and Societies: * Certifications of Microsoft: - Microsoft Certified System Administration Windows 2000 (MCSA). 2002 - Microsoft.

Unix System Administration

Computer Technician