Leonard Le Email & Phone Number

United States

• ServiceNow IT Asset Management (ITAM): track and manage the assets such as Computer, Handheld Computing Device, Game Console and other.
• Tracking and managing each asset, keeping records up-to-date, creating reports on asset usage and performance, and performing maintenance tasks as needed.
• Ensure accurate data entry, monitor trends, and make decisions based on the best available information.
• Ensuring that accurate records are kept, changes are made quickly, and risk is minimized.
• Provides visibility into asset performance, cost analysis, and compliance reporting across multiple systems.
• Streamlining workflows, allowing quick access to data when needed, and providing immediate insights on what needs attention or improvement.

San Francisco Bay Area

San Francisco, California

San Francisco Bay Area

• Responsible for all DataCenter and IT end of life hardware
• Collaborated with the zAssets integration team in the implementation of zAssets Asset Tracking
• Followed and enforced BSM (Business Service Management) guidelines set by Zynga for government compliance
• Confirm that all asset information is accurate in the asset repository
• Managed the maintenance of databases and records containing important information
• Maintain effective and efficient communications with AP department ensuring timely payments on all orders

Santa Clara, CA

• Troubleshoot, repair, and RMA failed data center hardware including HP, Dell and ZT Systems
• Asset inventory and report
• Participate in a 24/7 on-call rotation
• Part of a talented DCOps team who physically built out the production infrastructure environment for data center

Supervise subcontractor team to support of building systems, cabinets and other devices.Manages resources to meet all building and shipping schedules set by manager.Prepare and document Test Procedures for all products.Perform and Train CM Technician on system boot test, burn-in, debug and final test servers and racks.Perform and Train CM Technician on.

Configure, monitor, and manage the Sun Fire Serengeti and Amazon Midframe enterprise servers. Perform diagnostics and UNIX test suites, and resolve complex or uncommonly nature functional failures.Perform Ongoing Reliability Test(ORT) and Failure Analysis of Tabletop and Rackmount Storage Products such as Sun StorEdge T3 Array, Sun StorEdge Nestra St 1000.

Performed HIPOT test and Final test.Configured, tested and debugged systems, options and peripherals in accordance with the established.Performed all functional tests and trouble shoot from systems to components board level.

Itil Foundation V3 (2011) Certificate

The ITIL Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and.

High School Diploma

Computer Technician/Mcsa

Activities and Societies: * Certifications of Microsoft: - Microsoft Certified System Administration Windows 2000 (MCSA). 2002 - Microsoft.

Unix System Administration

Computer Technician