• Performed a short term project using automation technology to copy (web-scrape) medicinal data from over 100 websites. • Used automation technology to organize the previously copied data into MS Excel spreadsheets, resulting in over 1500 lines of data.

• Performed a short term project using automation technology to copy (web-scrape) over 400 medication names and their associated pharmacogenetic data. • Used automation technology to organize the previously copied data into MS Excel spreadsheets, resulting in over 8000 lines of data.

• Developed the Frontend/User Interface(UI) of a new software product by using Angular, Typescript, HTML, and CSS.• Implemented an OAuth login security feature by adding Microsoft Authentication Library (MSAL). • Designed the Interface layout by creating a wireframe in Figma.• Configured REST API connections to the frontend.

• Diminished a production backlog by implementing strategies of streamlining that maximized productivity. • Managed 7 employees in the clean room in a medical equipment manufacturing laboratory.• Drew maps/diagrams of the workspace to solidify the workflow amongst workstations.• Increased production speed by creating an identification/labeling process for inventory.• Maintained FDA compliance by performing file audits.

• Raised the company’s Better Business Bureau grade by troubleshooting customer issues and negotiating with BBB, leading to a rise in grade from a F to an A+.• Developed metrics, reports, and analyses to assist the VP of Operations.• Trained over 20 employees in Los Angeles and Kentucky offices.• Monitored and graded call center calls to ensure quality metrics were met.• Started as a customer care representative and was promoted to Quality Assurance Specialist.• Served as a liaison between the customer care department and various other departments (marketing, operations, warehouse management).• Effectively handled difficult situations.