Leonard Minner Email & Phone Number

Wilmington, Delaware, United States

Wilmington, Delaware

• Recruited to drive an expansion of service offerings, create, and implement a 5-year strategic growth plan including building an IT team, establishing a sustainable infrastructure, launching an online delivery platform.
• Generated an increase in customer accounts by 1,500 per year, yielding a boost of $230K revenue/year by implementing a new customer portal to allow customers to apply online and access their accounts
• Reduced hardware and support cost by $60K/year by migrating the on-premise exchange mail service and office products to O365
• Established a disaster recovery program that reduced Recovery Point Objective (RPO) from 12 hours to < 2 hours and Recover Time Objective (RTO) from 24 hours to < 1 hour, initiating annual full disaster fail over table.
• Transformed the SDLC methodology to Agile to provide continuous transparency, feedback and input to business and customer stakeholders, and constructed an IT team to fit the new methodology
• Ensured compliance with internal controls and data security by developing an annual training program for staff from all business areas

Wilmington, Delaware

• Reduced IT spend by 36% ($150K/year) and increased production support availability from 40 hours/week to 24/7/365 by enhancing service and increasing the number of support staff
• Reduced accounting expenses and auditing costs by $200K/year and reduced the closing time from 120 days to 30 days by designing a certificate of deposit system and establishing a new inventory costing method
• Developed the company’s information security and risk assessment groups and authored all policies
• Launched 15 new operational and customer facing applications including the migration of on-premise data and applications to the cloud and the transition to an industry standard accounting system
• Relocated all backup servers from 10 miles to 3000 miles from the main processing facility and developed a second facility hot site
• Formed and led the IT Steering Committee to manage explosive growth which developed a compliance and data security plan including real time monitoring, third party auditing, risk assessment, and resolution

West Chester, Pennsylvania, United States

• Recruited to establish a behavior-based cost solution for banks and credit unions, achieving success through cross integrating multiple costing models, developing logic and algorithms to process activity cost.
• Increased annuitized revenue by $100K in the first year by implementing the company’s first subscription-based product offering with a 5-year plan to add 10 new customers per year
• Boosted revenue by 20% annually with an 85% profit margin and increased customer capacity by 60% by orchestrating a new product offering
• Enhanced customer insight and profitability by developing a benchmark database for over 1000 of the most common activities performed at financial institutions
• Enhanced efficiencies, and productivity by integrating activity-based cost analysis for all customers into a singular application standardizing the processes and logic and centralizing the data source
• Fostered atmosphere of excellence across business lines, designed and delivered training for internal staff and on-site training to financial institutions

Wilmington, Delaware, United States

Bachelor Of Science - Bs, Accounting

Associate In Science, Financial Management