Leonard Muise Email & Phone Number

New York , Ny, Us

San Francisco, Ca, Us

> Drove planning and execution for variety of initiatives, including launching/EOL products and markets, fraud prevention, cloud migration, disaster recovery, payment/shipping methods, security, various customer apps.> Served as ScrumMaster for operations across the enterprise, including Salesforce, Loyalty, BI, and SKU mgmt.> Served as PMO point person for portfolio management, executive dashboard, and new hire onboarding.> Rewrote SDLC and authored interactive training modules for entire lifecycle; JIRA guru.

Oakland, Ca, Us

> Led company's #1 project, migrating to new development framework; balanced long-term engineering benefits against near-term opportunity costs; captured cross-functional benchmarks and results; provided direct status to all stakeholders. > Completed integration of third party digital advertising solution which significantly increased topline revenue.> Guided onshore and offshore teams through three re-organizations, culminating in happy team delivering high quality at triple prior velocity.> Served as interim QA manager; improved morale and productivity amidst layoffs and changing responsibilities.> Facilitated adoption of Agile and Engineering practices such as BDD and rolling sprints under direction of new CTO.> Managed ongoing integration of new UI test recording tool. > Served as Jira admin.> Won a Foodie Challenge!

Neuilly Sur Seine, Ile De France, Fr

> Lead Scrum practices for Front End engineering teams, delivering 100s of stories per sprint for 5+ concurrent projects; remove impediments and proactively address risks.> Launched Front End re-architecture to simplify multi-channel implementation, increase application speed, and reduce time to market for the client-facing services of Sephora’s $1B online business.> Provided project plans, reports, and budgets to ensure awareness and timely decisions by senior stakeholders.> Created flexible, effective Agile practices to complement PMO’s plan-driven, change-averse, highly matrixed framework.

> 2016 St. Jude Disc Golf Charity Invitational: Co-produced disc golf’s preeminent charity event, which raised twice the biggest prize purse in the history of the sport. // Conceived and executed several innovative fundraisers, including Silent Auction, Raffle, and Peer-to-Peer Incentives programs. // Conceived and executed the biggest series of school clinics in disc golf history, connecting professional players with thousands of school kids in a single week. // Established Drove strategic partnerships with industry sponsors, local businesses, community groups, and the sport's governing body. // Designed/redesigned two of the three courses at the event. // Conducted site selection research and negotiation for 2017. // Articulated new vision for future fundraising to increase customer reach and increase net proceeds by 10X. > Whirlwind Disc Golf: Leading authority on disc golf design and development in western U.S. // Conducted breakthrough marketing research on for-profit disc golf enterprises. // Counseled the establishment and community outreach for several disc golf organizations. // Designer/co-designer of 6 new disc golf courses in a 12-month period.

Mclean, Va, Us

> Guided successful project to automate account opening process to reduce time, cost, and fraud.> Accelerated speed of one-off fixes to payment system operational issues.> Helped two Scrum teams simplify legacy technology and establish partnerships across complex organization.> Maintained backlog and facilitated roadmap planning; performed migration and training for new project tracking tool; coordinated post-certification learning for fellow CSPO graduates.> Drove improvements to program issue tracking, risk tracking, escalation process, and performance metrics; worked directly with executives to address systemic inefficiencies.> Raised team morale and productivity through active listening, collaboration, and removing impediments.

> Kanban ScrumMaster and project leader for delivery of SaaS features with strong quality and reliable timelines. > Improved speed, accountability, and morale of engineering teams. Introduced dozens of process and worfkflow improvements, big and small. > Led primary forum for continuous improvement across product development organization. > Coached new teams and fellow Agile project managers on core and custom practices.

New York, Ny, Us

> Project leader for 12 mobile releases (6 each for iOS and Android), including 3 new product launches, for program which had released only one minor upgrade in the previous 10 months. > Navigated multiple concurrent projects through constant storms. > Adapted to and innovated within process-heavy Agile-fall practices.

San Francisco, Ca, Us

> Iteration Manager (ScrumMaster) and Project Manager leading under-budget and on-time launch of major new eCommerce loyalty program. > Standard setter for Agile tools and practices.

Pleasanton, California, Us

> Project leader for top provider of plastic and virtual pre-paid cards sold on B2B and B2C websites and B2C iOS application. > Drove planning and execution on all levels -- from program intake and release scheduling to detailed technical solutions and project execution. > Also managed project finances, led vendor negotiations, and trained colleagues. > Demonstrated poise, flexibility, and persistence in the midst of constant change.

San Jose, California, Us

> Program Manager for implementation of huge new e-commerce platform to replace service provided by long-term vendor. > Managed initiatives ranging from data infusion to application provisioning to release management.> Served as liaison to senior staff and PMO on behalf of tactical management. > Initiated several significant improvements to both program and operational processes.

San Jose, Ca, Us

> Led several large, cross-functional projects in support of major product extensions. > Managed entire portfolio of active projects within the Operations group. > Liaised with major vendors. > Coordinated company-wide preparation for peak revenue period. > Built relationships, mitigated risks, solved problems, drove improvements. > Recognized for friendly, thorough, persistent, and effective approach.

Calabasas, Ca, Us

> Drove new product launches on the site and in manufacturing for Merchandise e-commerce team. > Also managed Search and Network Operations projects. > Advocated for extensive life cycle improvements. > Coordinated multi-project releases in program management capacity.

> Led several critical e-commerce projects and releases with huge strategic and revenue implications.> Wore multiple hats as needed to manage roadmap, project implementation, partner relationships, team dynamics, etc. > Earned a reputation for exceptional diligence, enthusiasm, and ownership.

New York, Ny, Us

> Led dozens of successful medium to large projects for essential web and client applications in the Communications group: Webmail, Address Book, Journals (blogs), Polls, and Alerts & Reminders.> Initiated many life cycle improvements.

Redwood City, Us

> Led unified messaging and other application projects for web and handsets.

El Segundo, Ca, Us

(my pre-tech career) Pounded the keys for 17 years as a typesetter and prepress production lead for small publishers and graphics outfits, including BrownTrout Publishers from 1996-1999.