Leonard Neely, Dpsm Email & Phone Number

Fairfax County, Virginia, United States

Leonard is an IT Service Management (ITSM) professional experienced in the delivery and rapid development of service management solutions that are aligned with customer business and mission needs. As a Senior Services Delivery Lead, he leads a team of professionals that enhance, operate, and maintain 5 towers of IT services and is developing\enhancing the.

Arlinton VA

Chantilly VA

Leonard is an IT Service Management (ITSM) professional experienced in the rapid development of service management solutions that are aligned with customer business and mission needs. As a Cloud ITSM Design Manager, he leads a team of ITSM professionals architecting cloud services and developing the ITSM process infrastructure to support them. He leads a.

Washington D.C. Metro Area

For the LIG: Preside over all LIG meetings and activities. Work with LIG Leadership to ensure development of and communication of short and long‐range objectives. Set the agenda for the Monthly leadership team meetings. Work with itSMF USA Chapter and International to promote ITSM goals. Assure the LIG has proper staffing to meet operational plans. Mentor.

Chantilly, VA

• Leonard is an IT Service Management (ITSM) professional experienced in the rapid development of service management solutions that are aligned with customer business and mission needs. As an ITSM Solution Architect /.
• Leads customer teams from requirements to process workflow design… Show more Leonard is an IT Service Management (ITSM) professional experienced in the rapid development of service management solutions that are aligned.
• Leads customer teams from requirements to process workflow design, identification of process and service governance needs, selection of key performance indicators, definition of ITSM data architecture, definition of.
• Effectively uses workshop facilitation, coaching, and mentoring to get solution buy-in by participants and stakeholders from solution concept to deployment.
• Works with Applications Architects and Development team to embraced ITSM best practice in application solution designs.
• Utilizes the benefits of an ITIL aligned Continuous Service Improvement capability to accelerate deployment while maturing towards business aligned service targets.

• During his tenure at Gartner, he was an ITIL certified process consultant and an expert in IT service design, service catalog and portfolio management, IT service transition, IT service operations, enterprise data.
• Understood service management needs for enterprise IT, from the latest needs for cloud and virtualized environments to legacy migration strategies.
• Designed and delivered structured transformation programs for enterprise service delivery, rapid assimilation of new workloads, and productization/packaging of services.
• Facilitates rapid independent ITSM tool and technology selection with demonstrated ability to move from idea to requirements gathering, selection, and acquisition within 30 days.
• Effectively used workshop facilitation, coaching, and mentoring to get solution buy-in by participants and stakeholders from solution concept to deployment. Show less

• Founding team member of the META Group Operations Excellence (OpsEx) program based on best practices, including ITIL V1. He worked with early IT Service Process adopters in defining and implementing the META Group's.
• Working with research analysts to co-developed one of the first Process Maturity Models (PMM).
• Utilized PMMs as part of a Deming aligned assessment method:
• Plan -… Show more Founding team member of the META Group Operations Excellence (OpsEx) program based on best practices, including ITIL V1. He worked with early IT Service Process adopters in defining and implementing.
• Plan - assess/gap changes to meet & align business needs while leveraging best practice,
• Do – implement the changes,

Consultant for Computer Sciences Corporation’s (CSC) Washington DC Business Unit of Consulting and Systems Integration where he was responsible for developing the overall technical approach for Crestar Bank’s (now SunTrust Bank’s) Year 2000 renovation efforts for 16 million lines of code. Previously at CSC he was responsible for legacy asset management and.

While at General Dynamics, Leonard was involved in various IT and IT/ Business liasion roles including project leader, technical architect, and programmer/developer until he joined CSC through CSC’s outsourcing in 1991 of General Dynamics. During his tenure, he had extensive aerospace, logistics, and technical publications experience supporting and.