Leonard Neely, Dpsm Email & Phone Number

Fairfax County, Virginia, United States

Leonard is an IT Service Management (ITSM) professional experienced in the delivery and rapid development of service management solutions that are aligned with customer business and mission needs. As a Senior Services Delivery Lead, he leads a team of professionals that enhance, operate, and maintain 5 towers of IT services and is developing\enhancing the ITSM process infrastructure to support them. He leads a team of Operations and Applications Delivery Leads along with their teams that… Show more Leonard is an IT Service Management (ITSM) professional experienced in the delivery and rapid development of service management solutions that are aligned with customer business and mission needs. As a Senior Services Delivery Lead, he leads a team of professionals that enhance, operate, and maintain 5 towers of IT services and is developing\enhancing the ITSM process infrastructure to support them. He leads a team of Operations and Applications Delivery Leads along with their teams that provide for daily Operations and Maintenance as well as enhancement/continuous improvement of services. Show less

Arlinton Va

Chantilly Va

Leonard is an IT Service Management (ITSM) professional experienced in the rapid development of service management solutions that are aligned with customer business and mission needs. As a Cloud ITSM Design Manager, he leads a team of ITSM professionals architecting cloud services and developing the ITSM process infrastructure to support them. He leads a team of Service and Process Architect Leads along with their consultant teams to develop requirements for process workflow design… Show more Leonard is an IT Service Management (ITSM) professional experienced in the rapid development of service management solutions that are aligned with customer business and mission needs. As a Cloud ITSM Design Manager, he leads a team of ITSM professionals architecting cloud services and developing the ITSM process infrastructure to support them. He leads a team of Service and Process Architect Leads along with their consultant teams to develop requirements for process workflow design, identification of process and service governance needs, selection of key performance indicators, definition of ITSM data architecture, definition of roles and responsibilities, and identification of tool and automation opportunities that make up a deployable cloud based process or service design. Show less

Washington D.C. Metro Area

For the LIG: Preside over all LIG meetings and activities. Work with LIG Leadership to ensure development of and communication of short and long‐range objectives. Set the agenda for the Monthly leadership team meetings. Work with itSMF USA Chapter and International to promote ITSM goals. Assure the LIG has proper staffing to meet operational plans. Mentor the LIG leadership’s support of the itSMF community and the LIG. Safeguard leaders and member compliance with by-laws and itSMF code of… Show more For the LIG: Preside over all LIG meetings and activities. Work with LIG Leadership to ensure development of and communication of short and long‐range objectives. Set the agenda for the Monthly leadership team meetings. Work with itSMF USA Chapter and International to promote ITSM goals. Assure the LIG has proper staffing to meet operational plans. Mentor the LIG leadership’s support of the itSMF community and the LIG. Safeguard leaders and member compliance with by-laws and itSMF code of ethics by promoting awareness and provide gentle mentorship as needed.For the Community: Foster cooperation between itSMF communities while promoting awareness of ITSM Best Practices. Maintain an environment where practitioners can exchange ideas and experiences. For itSMF National Chapter: Serve as the representative to the Chapter Board, Leadership meetings, conference calls, and in all official itSMF USA matters. Report LIG activities to National Chapter and oversee planning and execution of the annual LIG program/activity plan with and through the LIG / SIG Leadership Team. Show less

Chantilly, Va

Leonard is an IT Service Management (ITSM) professional experienced in the rapid development of service management solutions that are aligned with customer business and mission needs. As an ITSM Solution Architect / Subject Matter Expert and Project Manager, he is well versed in IT service solution selection and service delivery transformation necessary for deploying successful solutions. Key abilities include:• Leads customer teams from requirements to process workflow design… Show more Leonard is an IT Service Management (ITSM) professional experienced in the rapid development of service management solutions that are aligned with customer business and mission needs. As an ITSM Solution Architect / Subject Matter Expert and Project Manager, he is well versed in IT service solution selection and service delivery transformation necessary for deploying successful solutions. Key abilities include:• Leads customer teams from requirements to process workflow design, identification of process and service governance needs, selection of key performance indicators, definition of ITSM data architecture, definition of roles and responsibilities, and identification of tool and automation opportunities that make up a deployable process or service design. He uses a variety of consultative and workshop techniques to assure participant buy-in.• Effectively uses workshop facilitation, coaching, and mentoring to get solution buy-in by participants and stakeholders from solution concept to deployment.• Works with Applications Architects and Development team to embraced ITSM best practice in application solution designs.• Utilizes the benefits of an ITIL aligned Continuous Service Improvement capability to accelerate deployment while maturing towards business aligned service targets. • Appreciates the ability to apply real world lessons learned from projects through years of working within best practice IT frameworks such as ITIL, COBIT, and industry leading IT research engines (Gartner and META Group). Show less

During his tenure at Gartner, he was an ITIL certified process consultant and an expert in IT service design, service catalog and portfolio management, IT service transition, IT service operations, enterprise data center transformation, system engineering, and benchmarking. As a project manager and subject matter expert, he lead and supported efforts for IT service solution selection (internal development or sourcing selection via the RFP process) and service delivery transformation necessary… Show more During his tenure at Gartner, he was an ITIL certified process consultant and an expert in IT service design, service catalog and portfolio management, IT service transition, IT service operations, enterprise data center transformation, system engineering, and benchmarking. As a project manager and subject matter expert, he lead and supported efforts for IT service solution selection (internal development or sourcing selection via the RFP process) and service delivery transformation necessary for deploying a successful solution. • Understood service management needs for enterprise IT, from the latest needs for cloud and virtualized environments to legacy migration strategies.• Designed and delivered structured transformation programs for enterprise service delivery, rapid assimilation of new workloads, and productization/packaging of services. • Facilitates rapid independent ITSM tool and technology selection with demonstrated ability to move from idea to requirements gathering, selection, and acquisition within 30 days.• Effectively used workshop facilitation, coaching, and mentoring to get solution buy-in by participants and stakeholders from solution concept to deployment. Show less

Founding team member of the META Group Operations Excellence (OpsEx) program based on best practices, including ITIL V1. He worked with early IT Service Process adopters in defining and implementing the META Group's process & service catalogs, and their process reference architecture. Key activities included:•Working with research analysts to co-developed one of the first Process Maturity Models (PMM).•Utilized PMMs as part of a Deming aligned assessment method: •Plan -… Show more Founding team member of the META Group Operations Excellence (OpsEx) program based on best practices, including ITIL V1. He worked with early IT Service Process adopters in defining and implementing the META Group's process & service catalogs, and their process reference architecture. Key activities included:•Working with research analysts to co-developed one of the first Process Maturity Models (PMM).•Utilized PMMs as part of a Deming aligned assessment method: •Plan - assess/gap changes to meet & align business needs while leveraging best practice,•Do – implement the changes,•Check – using PMMs reassess progress, and•Act – update roadmaps as part of a continuous refinement.•Certified as an OpsEx Coach•Provided multi-year coaching of OpsEx Infusion Programs to include state agencies, research laboratories, pharmaceutical, retail, and energy organizations.•Frequently spoke at META Group conferences and furthered the ideal of IT Service Management through Operations Excellence.•Experienced in Benchmarking and understanding the alignment of installed capacity as compared similar peer demand and architecture. Focused on key metrics to promote an understanding of:•Installed and used hardware capacity,•Organization and staffing by IT disciplines and functions,•Cost for hardware, software, personnel, supplies, facilities, outsourced services, and disaster recovery, and•Efficiency of IT operations workflow and processes.•Conducted multiple IT Infrastructure Assessments•Delivered infrastructure assessments to Fortune 500 and public organizations using META Group’s reference architecture and methodology.•Included assessment of design and operations of platform, storage, database, network, desktop, security, collaboration and software management domains. •Delivery was focused on the CxO and Senior VPs of Operations and Infrastructure audiences using presentations and custom website deliverables designed for client intranet delivery. Show less

Consultant for Computer Sciences Corporation’s (CSC) Washington DC Business Unit of Consulting and Systems Integration where he was responsible for developing the overall technical approach for Crestar Bank’s (now SunTrust Bank’s) Year 2000 renovation efforts for 16 million lines of code. Previously at CSC he was responsible for legacy asset management and data/application migration strategies/methodologies at CSC’s Center of Excellence for Information Systems Asset Management. In addition to… Show more Consultant for Computer Sciences Corporation’s (CSC) Washington DC Business Unit of Consulting and Systems Integration where he was responsible for developing the overall technical approach for Crestar Bank’s (now SunTrust Bank’s) Year 2000 renovation efforts for 16 million lines of code. Previously at CSC he was responsible for legacy asset management and data/application migration strategies/methodologies at CSC’s Center of Excellence for Information Systems Asset Management. In addition to extending CSC’s development methodology Catalyst to include maintenance activities, he co-authored the white paper- "Application Reengineering: Overview, Data Migration, and Co-existence." The rest of the experience that makes up his seventeen plus years in IT consists of working for General Dynamics as a project leader, technical architect, and programmer/developer until he joined CSC through CSC’s outsourcing in 1991. Show less

While at General Dynamics, Leonard was involved in various IT and IT/ Business liasion roles including project leader, technical architect, and programmer/developer until he joined CSC through CSC’s outsourcing in 1991 of General Dynamics. During his tenure, he had extensive aerospace, logistics, and technical publications experience supporting and managing both their and their business partner’s systems (McDonald Douglas, Boeing, and Lockheed). During this time he managed multiple applications… Show more While at General Dynamics, Leonard was involved in various IT and IT/ Business liasion roles including project leader, technical architect, and programmer/developer until he joined CSC through CSC’s outsourcing in 1991 of General Dynamics. During his tenure, he had extensive aerospace, logistics, and technical publications experience supporting and managing both their and their business partner’s systems (McDonald Douglas, Boeing, and Lockheed). During this time he managed multiple applications portfolios as the IT Operations Lead responsible for release and production acceptance into multiple distributed production environments. This included production change control for over 300 application systems in multiple production instances and their support along with the development of associated support processes within the joint cross-corporate operations and network command centers for research, development, and productions phases supporting the F111, F16, A12, and F22 aircraft. Show less