• Demonstrated efficiency and composure in a fast-paced environment by promptly and taking orders, ensuringcustomer satisfaction; maintained a 98% order accuracy rate during high-volume shifts.• Spearheaded operational reorganization, optimizing team workflow and resource allocation, resulting in a 30%increase in productivity during high-demand periods while delivering exceptional quality work.• Implemented streamlined project management system, reducing project completion time by 20% andmaintaining high-quality deliveries even during peak periods of stress and workload.

• During the summer of 2022, I had the incredible opportunity to embark on an internship journey with a Portuguese consultant firm specializing in sustainable energy. This experience not only allowed me to delve into the fascinating world of renewable energy but also provided me with valuable lessons in communication and sales, all while reaffirming my passionate commitment to sustainable energies.• From the very beginning, it was evident that my heart was deeply invested in the sustainable energy sector. I had always been a fervent advocate for environmental conservation and renewable energy sources, and this internship was my chance to transform that passion into tangible action. As I set foot into the company's offices, surrounded by experts in the field, I knew I was in the right place.• One of the most significant takeaways from my internship was the development of my communication skills. In the field of sustainable energy, effective communication is paramount, as you need to convey complex technical information to a wide range of stakeholders, from potential investors to community members. I learned how to translate intricate technical jargon into digestible language that resonated with different audiences. This skill was invaluable when explaining the benefits of sustainable energy solutions to potential clients.• Working in a consultancy firm also gave me the opportunity to refine my sales abilities. I had the chance to pitch renewable energy projects and products to potential clients, highlighting not just their economic advantages but also the environmental benefits. It was crucial to connect with clients on a personal level, understanding their unique needs and tailoring our proposals accordingly. Through this experience, I discovered that my passion for sustainable energy was a powerful motivator, and I became a persuasive advocate for the solutions we offered.

• Led efforts to elevate customer service standards at Sea Containers, fostering exceptional experiencesthrough attentive rapport-building, personalized interactions, and prompt issue resolution; achieved highcustomer satisfaction ratings above 95%.• Revamped task prioritization process and streamlined workflow, resulting in a 25% increase in teamproductivity and a savings of 10+ hours per week.