Leonardo Black Email & Phone Number

Kelowna, British Columbia, Canada

- Ensured comprehensive testing coverage and high-quality deliverables by reviewing the design, test planning, development, and execution of the Testing Life Cycle- Improved user experience across platforms by leading the development of the company’s website and ensuring adherence to web accessibility standards- Ensured effective delivery of project components and met client requirements by collaborating closely with business analysts, operations teams, and developers, while maintaining strong relationships - Achieved comprehensive testing coverage and alignment with project objectives by writing and executing end-to-end (E2E) test cases based on user stories

Kelowna, British Columbia, Canada

- Managed dynamic priorities and re-evaluated tasks continuously to adapt to the evolving needs of the clinic.- Facilitated high-level interaction with various stakeholders, including the public, clients, clinic team members, clinicians, and senior management, ensuring seamless communication and collaboration.

Bogota,D.C., Capital District, Colombia

- Identified and addressed operational challenges by conducting root cause analysis and creating detailed reports- Improved team performance by 15% by managing a team of 11 QA analysts and implementing continuous improvement actions

Bogotá D.C. Area, Colombia

- Improved service quality by auditing interactions and providing detailed feedback- Increased reporting efficiency by creating automated weekly quality reports

Colombia

- Enhanced customer satisfaction for US clients by providing dedicated email support- Boosted team performance by serving as a floor support agent

Bogotá D.C. Area, Colombia

- Launched and managed a start-up specializing in 3D modeling, architectural projects, product design services, as well as 3D printing and finite element analysis.- Achieved business growth by developing and implementing company strategies, including acquiring new customers and establishing 3D printing standards.

Barcelona, Anzoategui, Venezuela

- Ensured product quality by reviewing design changes and auditing faulty units.- Improved production efficiency by creating automated files for part list changes and supervising GNV modifications

Lecheria, Edo. Anzoategui

- Achieved accurate project outcomes by reviewing requirements and selecting appropriate parts and equipment specifications for industrial projects, including an industrial clinic project, using insights from similar projects and scope-specific needs.- Enhanced engineering documentation quality by creating and reviewing reports, worksheets, drawings, and isometrics in compliance with company-established templates and project requirements.- Ensured project compliance and industry best practices by conducting research and analysis of relevant rules and standards.- Ensured technical accuracy and adherence to project requirements by creating and reviewing technical drawings for pipe systems.