Leonardo Brown Email and Phone Number
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Highly effective professional with proven expertise in facilitation solutions that maximize performance and development in individuals through engaging solutions such as trainings, coaching and mentoring. Excellent public speaker with diverse and extensive professional experience creating value and delivering results. Passion for technology and new ways of improving old fashion processes.Qualifications include:• Change – Performance Management• Presentation Skills – Training and Development• Management and Employee counseling – Coaching• Strong organization, project Management• Handle Complexity – Initiate solutions• Proactive quality service• Enthusiasm for motivation – Leading People• IT Training Delivery .Process Improvement (Lean)
Iquotexpress
View- Employees:
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Senior Engineering Project ManagerIquotexpress Dec 2019 - PresentAnalyze and define the scope of software implementation Lead software implementation projectsAssist the Sales group on technical requirements for implementationCoordinate and deliver training on new implementationsLead and coordinate the execution of tasks with programing and support group
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Corporate Trainer & Elearning ConsultantSelina Jun 2018 - Dec 2019PanamaProvide advice and guidance to Business Units and Departments on Learning and Development solutions for teamsDevelop Corporate Training Solutions in Leadership, Coaching, Project Management and other areas to a variety of Business Units in all regions Manage and coordinate all tasks related to the Learning Management System of the OrganizationDeliver Leadership Training for Admin Roles. -
Digital Learning Solutions ConsultantHewlett Packard Enterprise Sep 2010 - Apr 2018Panama City, Panama• Provide business leaders with advice on strategies for e-Learning in their organizations• Guide organizations on the creation of custom digital content based on needs• Advice employees on the best solutions for self & social learning to enforce and develop skillsAccomplishment: Launch an new social eLearning Platform for HPE Latin-American -
Customer Technical Training AdvisorDell Inc. Dec 2009 - Sep 2010• Advice Senior Management on strategic initiatives to develop skills for engineers based on needs.• Provide Advice on the hiring and onboarding process to technical support techniciansAccomplishments: Lead, design and Implement hiring process improvement using Lean Six Sigma techniques in order to reduce attrition rates and predict new hires performance for technical support agents, having an annual saving of over $70,000.00 -
Customer Technical Training Senior AnalystDell Inc Jul 2005 - Dec 2009.Responsible for design, implement and manage IT training programs . Develop programs and best practices to identify developmental needs. .Provide on-going consultation on training and development research, learning theory, motivation theory, and new materials, methods, and techniques.Accomplishments:Lead, design and Implement hiring process improvement using Lean Six Sigma techniques in order to reduce attrition rates and predict new hires performance for technical support agents, having an annual saving of over $70,000.00Designed training curricula for Dell Gold Technical support engineers
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Technical Support Quality CoachDell Inc Nov 2003 - Jul 2005Monitor Technical phone agents to ensure customer service and provide appropriatecoaching in order to improve weak areas.
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Technical Support AnalystDell Inc Jun 2003 - Nov 2003Responsible for providing telephone/email/chat and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.), and software. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Verifies warranty entitlement. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.
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Logistic And Operation SupervisorTransportes Lb S Oct 1998 - Dec 2001Coordinate the entire logistic of the transportation operations for maritime containers traffic.
Leonardo Brown Skills
Leonardo Brown Education Details
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Computer Sciences -
Artificial Intelligence
Frequently Asked Questions about Leonardo Brown
What company does Leonardo Brown work for?
Leonardo Brown works for Iquotexpress
What is Leonardo Brown's role at the current company?
Leonardo Brown's current role is Senior Engineering Project Manager at iQuoteXpress.
What is Leonardo Brown's email address?
Leonardo Brown's email address is le****@****ail.com
What schools did Leonardo Brown attend?
Leonardo Brown attended Universidad Interamericana De Panamá, Northwestern University - Kellogg School Of Management.
What skills is Leonardo Brown known for?
Leonardo Brown has skills like Program Management, Training, Training Delivery, Leadership, Computer Hardware, Team Leadership, Customer Service, Project Management, Technical Training, Technical Support, Customer Experience, Project Planning.
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