➤ Excelled as a Senior Business Analyst, demonstrating leadership skills and playing a vital role in building and training a successful team in Costa Rica.➤ Participated in the recruiting process to bring in top talent, leveraging strong interpersonal skills and keen attention to detail to identify the best possible candidates for the role.➤ Led training efforts for new team members, supporting their integration into the team and ensuring they had the necessary knowledge and skills to succeed in their roles.➤ Continuously sought out new ways to improve processes, using data insights and business acumen to identify and implement innovative solutions that drove meaningful improvements to team performance and outcomes.➤ Collaborated closely with other departments and stakeholders to promote alignment and ensure consistency in approach, driving a strong, unified culture of continuous improvement and best practices.Maintained a commitment to ongoing learning and development, seeking out new skills, knowledge, and tools to stay up-to-date with the latest trends and best practices in the industry.

➤ Served as a highly skilled and respected Business Analyst, earned a Distinctive performance review rating (It's the highest rating a member can get for an annual performance review).➤ Designed and implemented travel metrics, providing critical insights to inform business decisions and support continuous improvement.➤ Provided overall Business Intelligence and Reporting support as needed, using Tableau, SQL server, Oracle and Alteryx to create highly effective data insights and solutions.➤ Managed complex reporting projects from start to finish, leading successful completion and driving communication, training, and documentation to promote successful adoption and utilization.Maintained commitment to innovation, continuously pursuing new tools and methods to drive value across the business.

➤ Served as HR Systems Data Analyst, responsible for analyzing HR data for relevant insights, building systems plans, and driving innovation.➤ Built strong reporting capabilities and consistently delivered accurate, relevant insights to support business leaders in making data-driven decisions.➤ Designed and implemented metrics for HR Systems to measure success and support continuous improvement.➤ Fostered growth and development of one new team member, providing training and guidance to support their success in the role.➤ Pursued new tools and methods for data analysis to continuously improve business processes and drive value.

➤ Through my work, I contributed to the success of various marketing initiatives and helped improve the overall performance of the websites I worked on by: □ Working closely with both internal and external clients to understand and define their web reporting requirements. □ Creating web analytics reports that met the needs of internal clients and aligned with their website goals and objectives. □ Identifying key performance indicators for web content and sections to measure website behavior, guest experience, and content performance (popular/unpopular). □ Performing in-depth analysis of website metrics and providing guidance, insight, and actionable recommendations based on data. ➤ Developed a custom tool for team performance tracking and reporting by combining Microsoft Access and SharePoint tables. This Tracking Database improved daily workflow and resulted in increased productivity for the team.

➤ Consistently recognized for outstanding performance, receiving multiple awards and being named Employee of the Quarter twice.➤ Automated and maintained critical reports using batch scripting and VBA Excel macros, resulting in more efficient data analysis and increased productivity.➤ Lead the creation of an intranet website to display important reports and KPIS in compliance with all internal regulations and requirements. ➤ Designed, created and implemented a Training Task Tracker Database project using Microsoft Access, making it easy for team members to access and update the training schedules on a regular basis.➤ Conducted data analysis to identify trends and key drivers of call center metrics, resulting in actionable insights and improved performance metrics.➤ Developed a Timer Tool to track the time spent on each task, allowing for better time management and increased productivity.

➤ As a Technical Solutions Rep at Hewlett Packard, I provided expert support to end users on their computers, with a focus on ensuring high-level expertise on standard software application packages and the environments and platforms in which the business operated. ➤ My responsibilities included troubleshooting hardware and software issues, providing support for MS Operating Systems, Network, and Remote Connectivity, as well as monitoring queues for ticket misroutes, unresolved issues, and those requiring deep investigation. ➤ With a strong focus on delivering a high level of customer satisfaction, I was able to help resolve calls online, of which 80% were resolved without desk side support technicians.➤ With my in-depth technical knowledge, I was able to quickly diagnose and triage issues while ensuring that quality standards were met.

➤ Managed all export documentation, including bill of lading (BL), for various container terminals, working independently towards targets and ensuring compliance with all relevant regulations and requirements.➤ Successfully led a big project to develop and implement a new process for tracking agent efficiency, resulting in increased accuracy and accountability across our department, by performing the following sub-tasks:□ Communicated with internal and external stakeholders to ensure a comprehensive and efficient requirement gathering process, resulting in improved customer satisfaction at the end of the project. □ Created a Performance Database using Microsoft Access to measure the efficiency of all agents, resulting in improved performance tracking and faster identification and resolution of areas for improvement.□ Developed and implemented training programs to ensure that all Managers and Agents were up to date with the latest processes and requirements, to ensure the success the project implementation

➤ In my role as an Inventory Analyst, I was responsible for ensuring that our inventory records were accurate and up-to-date. I closely monitored the physical inventory versus system inventory in our warehouse, and was responsible for identifying discrepancies and correcting them in a timely manner.➤ I created a Microsoft Access database to help streamline our inventory control processes and reduce discrepancies. To accomplish this, I leveraged the use of an ERP system called BAN in my daily work. Through this platform, I was able to quickly identify inventory shortages or excesses, and take action to reconcile these issues.➤ This work required a high level of attention to detail, as well as strong communication skills to collaborate effectively with warehouse staff and other departments. Ultimately, my efforts helped to ensure the accuracy and efficiency of our inventory management processes

➤ Worked in a radio frequency amplifier production plant where I repaired faulty circuits, performed electronic tuning for new units produced, and ran tests with high power to ensure the performance of the RF amplifiers.➤ Met production deadlines by completing repairs and tuning within scheduled timeframes while adhering to quality control standards and following Lean manufacturing best practices.