- Oversee the strategic design, implementation, and optimization of customer experience programs and initiatives, both internal and external, to help ensure a best-in-class customer experience is provided to partners.- Oversee the development of continuous streams of data to analyze, measure, and evaluate customer behavior, sentiments, and feedback.- Mentor and give direction to junior team members and provide training on best practices, additionally ensuring performance is met.- Actively understand Fresha's core business values and initiatives, and translate those into everyday Customer Experience practices. Help shape the direction of the team, and actively maintain and develop internal team communication, all in an effort to improve customer experience services.- Develop and drive both internal and external strategies and programs which improve the competitive position of Fresha.

Writing commissioned work, professional writing, journalistic writing, articles, publication articles, fiction (e.g. novels, short stories, scripts for films, theater and TV), non-fiction (e.g. biographies, web content and reference books), poetry, ghost writing, and educational content.Researched and wrote original content for case studies, emails, articles, publications, and newsletters.

- Developed and initiated projects, managed costs, monitored performance, and oversaw overall goals and objectives; managed 42 projects over 2+ years, oversaw teams of 20+ staff, increased overall project performance rate by 46%, and met project deadlines at 93% rate. - Actively coordinated and collaborated with U.N. & U.S. partner organizations and initiatives, EU govs. and institutions, non-profits & NGO’s, and material vendors, to build and plan projects, initiatives, community outreach programs, and more.- Facilitated communication between internal personnel, contractors, vendors, non-profits, NGO’s, partner organizations, and more, for project cohesion.

- Ranked #1 Salesperson in the Midwest & West Coast, averaging $180,000 monthly.- President's Club Salesperson Award- Exceeded established sales goals by 216% and increased overall client retention by 18%.- Grew business sales by 38% through effective networking, cross-selling, exceptional customer service, social media campaigns, marketing efforts, B2B sales, and cold calling- Created and drove individual and team sales objectives, prepared quotas, and designed effective sales plans to drive business goals.- Monitored competition and maintained extensive knowledge of competitors.- Collaborate & coordinate with middle and senior management teams to improve marketing materials and expand the company's marketing presence & dominance.

- Sold over $210K+ of payment processing systems and solutions per month, exceeding sales goals by 36%. - Coordinated staff sales meetings to discuss developmental strategy, best practices, and process improvements.- Drive the strategy, culture, processes, and tools to dramatically accelerate team performance against ambitious growth targets.- Monitored sales team performance, analyzed sales data and reported information to area managers and senior executives.- Created and implemented new business opportunities by utilizing strategic networking strategies.