Leonardo De Luca Email & Phone Number

Omaha, Ne, Us

Omaha, Ne, Us

Louisville, Kentucky, Us

• Leadership and Team Development: Overhauled backlog management and implemented a prioritized workflow, boosting team efficiency and productivity. Fostering a high-performance culture through mentoring, ownership, and continuous learning.• Strategic Platform Architecture: Assisting in transitioning from a monolithic to a microservices architecture, enhancing scalability, reliability, and security. Led major infrastructure upgrades, including Redis and MySQL, and collaborated on future database redesigns.• Observability: Enhanced operational practices by refining alerting thresholds and implementing APM with OpenTelemetry, reducing alert fatigue and speeding up incident response.• Cross-Team Collaboration: Working with development and technical support teams to align platform solutions with business needs. Facilitating cross-functional collaboration, driving successful project outcomes.• Cost Management and Optimization: Used Kubecost for expenditure reporting and analysis, identifying cost-saving opportunities and planning cost optimization strategies for efficient resource use.• Continuous Improvement: Integrated Agile methodologies into project management, improving sprint cycles, deliverables, and processes.• Audit and Compliance: Supported SOC audit processes, achieving zero platform audit findings and ensuring high levels of security and operational integrity.• Stakeholder Communication: Provided regular updates and detailed reports on platform engineering goals, progress, and performance to stakeholders, ensuring transparency.• Technologies: Utilizing AWS, Azure, Kubernetes, Terraform, GitLab, TeamCity, Octopus Deploy, Jira, Confluence, and Grafana to drive engineering excellence and operational efficiency.

Lincoln, Ne, Us

• Servant leader of a fully remote DevOps team, focused on empowering the business to make software changes safe, effective, and open• Prioritization of initiatives, including addressing RCAs, technical debt repayment, and working on new projects• Utilizing Agile / Lean principles to help the team focus on high priority initiatives and limit work in process• Mentoring engineers, fostering architectural discussions to incrementally build capability• Working closely with the Security team to address potential infrastructure vulnerabilities• Removing blockers of business leaders by building strategic relationships within the organization and prioritizing their needs effectively• Supported the team in the SQL2014 -> SQL2019 migration effort, decreasing costs and increasing performance• Supported team efforts to enhance our infrastructure as code• Focused on reducing MTTA/MTTR and boosting the overall scoreboard of the team• Establishing, maintaining, and improving quality standards across teams by offering a paved path in software infrastructure• Driving continuous improvement of established processes• Point of contact with vendors, to advance our utilization of the 3rd party products that were part of our stack• Technologies used within the team: Jira, Confluence, Azure, Terraform, New Relic, SQL Server, Grafana, Kubernetes, GitLab, Argo CD, ProGet, Redis, MongoDB, Databricks

• Identify growth opportunities for team members within the department or company• Lead recruiting, selection, orienting, and training process for new team members• Clearly communicate job expectations and plan, monitor, and appraise job results• Provide frequent, regular performance feedback to employees to support their success• Establish team policies, procedures, and standards• Forecast requirements, prepare a budget, schedule expenditures, and analyze variances• Enforce quality and customer service standards, identify trends, and recommend improvements• Provide escalation point for both internal customers and employees• Maintain professional and technical knowledge• Prioritize, coordinate, and ensure effective and appropriate handling of Requests, Incidents, and Problems• Ensure that company Change Control process and authorization requirements are followed• Support Disaster Recovery objectives and exercises, and ensure regular testing• Work closely with Project Management to ensure timely implementation of projects• Ensure all production systems are appropriately monitored, patched, and backed up• Ensure that scheduled preventive and corrective maintenance are performed and documented• Maintain appropriate 3rd-party vendor support contracts• Ensure all systems are compliant with company-defined standards• Work closely with auditors to demonstrate and ensure that policies and procedures are effective and being followed• Collaborate with internal Security to ensure vulnerabilities are addressed promptly• Coordinate activities with internal teams to establish expectations and achieve common goals and strategic objectives• Manage communication with affected customers and IT staff throughout major incidents• In charge of overseeing migration of entire platform to the cloud (AWS)• Technologies used: K8s, AWS, Kafka, Splunk, ElasticSearch, Prometheus, Grafana, OP5, GitLab, Jira, ServiceNow, Salt, Harbor, Velero, CentOS

• In charge of daily team stand-ups• Liaison to the development team, attending development stand-ups• In charge of providing documentation and attending interviews with auditors• Point of contact of the Technical Operations team in Director’s absence• Participant of the Vulnerability Remediation effort• Establishing disaster recovery• Set up monitoring & alerting• VMs patching and replacement• Datacenter migration• Support of production infrastructure• Transition to container technology (Docker / Kubernetes)• Migration of log queueing to Kafka

• In charge of server provisioning and configuration (OS: RHEL 5 & 6, AIX 6.1)• Work with application developers and DBAs for deployment and configuration of applications according to specs provided• Deployment of monitoring systems (Nagios, Big Brother / Xymon)• Working on transition to configuration management software (Ansible)• Troubleshooting application issues• Documentation of standard procedures in internal wiki• Migration and decommission of servers that have reached EOL• Scripting with BASH and Python• Working on transition to DevOps• Research different monitoring and graphing systems• Work on the consolidation of the monitoring tools of the company• Technologies used: Nagios, Big Brother/Xymon, graphite, Grafana, RHEL

Dublin 2, Ie

• Middleware L2 support of over 300 applications running on Windows Server or Unix (HP-UX, AIX, Solaris, RedHat)• Ticket management with HP OpenView Service Desk, Request Tracker and BMC Remedy Mid-Tier according to SLA• Development and maintenance of application deployment scripts (BASH, KSH)• Documenting incidents' status or resolution on ticketing tools• Reporting following shift on pending issues• Escalation of incidents to L3 as needed according to SLA• Identifying issues by reading application logs and working on a resolution• Training of new coworkers• Documentation of standard procedures in internal wiki• Forwarding incidents to other L2 teams as needed after identifying problems (Oracle Database, Unix, Windows, etc.)

• Troubleshooting issues in the infrastructure of the company (hardware, software, mobile, peripherals, etc.)• Setup of workstations; OS installation and application configuration for developers (Windows, OSX, GNU/Linux)• Deployment of monitoring systems to track resources usage following developers' requests (Nagios, Ganglia, Munin)• Deployment of continuous integration technology (Atlassian Bamboo)• Maintenance of servers (CentOS/RedHat, Ubuntu/Debian) with and without virtualization (OpenVZ)• Installation and maintenance of ticket management tools Trac and Redmine• Documenting incidents status or resolution on ticketing tools; escalation to vendors• Hardware inventory

Ar

• Installing, configuring and maintaining various CMS (Joomla, Wordpress, vBulletin, MediaWiki, Drupal, etc.)• Maintenance of CentOS servers• CMS Database management (MySQL)• Backup management• Implementation of middle-layer solutions (nginx, Memcached)• Installation and configuration of LAMP setups

Literary, Technical And Scientific Translator, Language Interpretation And Translation

Business Oriented High School, High School/Secondary Diplomas And Certificates