Leonardo Engel Email & Phone Number

Porto Alegre, Rs, Br

Remoto

Currently, I have the pleasure of working as a Customer Success at Intelex, where I am responsible for managing a portfolio of 80 clients focused on North America. My main focus is retention and upsell, ensuring that each client not only achieves their goals with our solutions but also explores new growth opportunities.My responsibilities include:Close Follow-Up: Always being available to our clients, offering continuous and personalized support.Opportunity Identification: Analyzing clients' needs to identify upsell opportunities that add value.Retention: Developing effective strategies to ensure customer satisfaction and loyalty.Training and Education: Providing necessary training and resources so that clients can make the most of our solutions.#CustomerSuccess #Intelex #ClientRetention #Upsell #TechnologicalSolutions

Remote

Working to ensure customer success and satisfaction by managing their needs, providing support, and driving the adoption and utilization of products and services. Focused on building strong relationships, monitoring customer performance, and collaborating with internal teams to deliver exceptional results and foster long-term partnerships.Portfolio Management: Responsible for managing a portfolio of over 80 clients, primarily from the United States and Europe.Performance Recognition: Awarded best performance in Q3 2022 for exceeding targets.Process Development: Collaborated in the development of processes aimed at delivering superior results to clients.My commitment is to help our clients achieve their goals and maximize the value of our solutions. If you'd like to learn more about my work, feel free to get in touch!#CustomerSuccess #ClientSatisfaction #ClientManagement #ExceptionalPerformance #LongTermPartnerships

Rio Grande Do Sul, Brasil

Focused on generating new business opportunities through prospecting potential clients, qualifying leads, and initiating contacts to create sales opportunities for the company. I conduct market research, engage with potential clients through various channels, and collaborate with the sales team to nurture leads and move them through the sales funnel.-Conducted prospecting activities for Brazil, Mexico, and the United States.-Successfully opened markets in Mexico and the United States.-Accompanying clients from end to end, from lead generation to closing.Skills: cold calling · Lead generation · Inbound lead generation

Rio Grande Do Sul

Focused on building strong relationships, guiding potential clients through the sales process, and addressing customer inquiries by providing detailed product information, negotiating prices, and closing deals. I conduct market research, engage with potential clients through various channels, and collaborate with the sales team to nurture leads and move them through the sales funnel.-Managed a portfolio of approximately 400 medium and large clients, overseeing the entire customer journey and increasing quarterly revenue from 1 million to 1.7 million.-Awarded top performer in 2019, consistently surpassing sales targets in the first, second, third, and fourth quarters.-Demonstrated experience in managing a global client portfolio and effectively negotiating with individuals from diverse cultural backgrounds.

Eldorado Do Sul

-Responsible for assisting a team of thirteen account managers. Covering client portfolios during holidays or adverse events, ensuring performance is maintained or improved.-Experienced in negotiating with clients from various parts of Brazil.-Assisting with the team's internal metrics.

Rio Grande Do Sul, Brasil

- Responsible for leading and developing the local team;- Led the training and hiring of new team members.

Administração- Linha De Formação Em Comercio Exterior

Formação Em Programação Neurolinguistica, Programação Neurolinguistica