• Provide Macintosh, PC, printer, peripherals, and networking end-user technical support for faculty, staff, and students via telephone. • Manage hardware and software troubleshooting, maintenance, and installation as required by supervisor, students, staff, or faculty. • Performed scans on PC’s ensuring network devices are 100% safe without any threats or vulnerabilities.

• Analyze, monitor, detect and respond to 10+ SOC alerts daily by using security tools such as Splunk, Microsoft Cloud App Security, ExtraHop, and Microsoft defender. • Create new tickets on ServiceNow for security incidents and vulnerabilities. • Update and create playbooks on LucidCharts as needed.

*Position provides clerical and fiscal support in the Dean’s Office.*Assists with maintaining account backup documentation for accounts aligned to the Dean’s Office and CRTS office; performs data entry into QuickBooks and various spreadsheets.