Leonardo Gapuz Email & Phone Number

Metro Manila, Philippines

Developing suitable digital marketing strategies based on clients' business models. Evaluating brands' target customers to identify the social media channels that would provide the best opportunities for customer engagement.

Overseeing and leading the quality assurance operations to ensure timely and efficient implementation of quality processes. Providing reports and insights to stakeholders to continuously improve internal procedures.

Monitored inbound and outbound communications made by employees to provide constructive feedback. Developed and recommended improvements to systems, processes, and procedures to increase productivity and reduce cost.

Connected with customers through instant messaging on a business's website or mobile app. Provided technical support, resolved customer service inquiries, and offered additional forms of real-time problem-solving.

Building prospect lists of potential new customers through research and identification of business opportunities. Initiating contact with prospects to garner information and qualify leads. Entering data into PR tools to ensure accuracy and uniformity.

Inspected, verified, and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards. Worked with specific production team members to rectify production issues and maintain high-quality final products. Documented findings and produced reports to aide management in assessing and correcting quality concerns.