I am a multiskilled sales and management professional with over 7 years insightful experience efficiently delivering customer service, administrative and commercial management in the maritime chartering and ship brokerage industries . I have experience overseeing day-to-day operations, providing direction, communicating strategies and enforcing policies and procedures. A resourceful problem solver, capable of conceptualising and delivering creative solutions in high-pressure situations, I consistently ensure compliance with quality and brand standards. With in-depth knowledge of shipping risk assessment, developing and enforcing policies and procedures, and defining and planning practices, I contribute to the business efficiency through monitoring and controlling the successful completion maritime contracts (BIMCO formats) including calculated demurrages and performing many other administrative and operational duties concerning maritime transport contracts. Considerable experience has been experienced in the teaching of languages including English, Spanish and Italian. I provided dynamic teaching training and counseling for junior instructors; and compiled translations English-Spanish-English and English-Italian-English and other specialized materials. I also execute E.S.O.L. tests and General English (C1) preparation and counselingI consistently drive high standards of service, ensure adherence to standards and regulations and total client satisfaction as well as leverage strong communication and supervision skills to develop effective working relationships with key stakeholders’ at all levels. I specialise in developing strategies to optimise team performance and achieve tremendous results through transformation periods ensuring that goals are achieved and exceeded.