Leonardo Lessa Da Silva work email
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Leonardo Lessa Da Silva personal email
Highly organized and communicative data analytics professional with 2 years of experience analyzing application performance using Python and SQL. Skilled in proposing insights, validating data, identifying business opportunities, and conducting analyses to aid decision-making. Proficient in Tableau for data structuring and reporting. Eager to leverage expertise in a challenging data analyst role for impactful results.Online Data Analysis: Focused on detailed data and product analysis to optimize strategies and results, using advanced techniques for valuable insights and strategic decision.Dashboard Development in Tableau: Specializes in creating interactive dashboards with intuitive layouts and precise metrics, making data accessible at all organizational levels.Commitment to Excellence: Dedicated to clear and effective communication, ensuring all stakeholders are aligned and informed at every project stage, delivering results that exceed expectations.
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Data AnalystTelus International Europe May 2022 - May 2024Barcelona, Catalonia, SpainAssisted Python to analyze datasets and development of ETL pipeline to increase data integration efficiency. Participated in designing and developing EDA and data visualization tools to enhance engagement and facilitate insights from data. Developed and maintained a data dictionary, ensuring accurate and consistent data usage across the organization. Worked with cross-functional teams to develop and implement data quality checks, resulting in a reduction in data errors. Utilized SQL for database management to track KPIs and analyze data in Tableau and Power BI, resulting in the identification of key insights to increase campaign effectiveness. -
Community ManagerTelus International Europe Feb 2020 - May 2022Barcelona, Catalonia, SpainMonitored the content, such as text posts, images, and videos, that social media users upload to a website. Kept up with the most recent developments and best practices in content control. Maintained up-to-date knowledge of company policies and procedures. Worked with cross-functional teams to resolve issues and improve content moderation processes; Stayed up-to-date on industry trends and best practices. Understood and implemented challenging content moderation guidelines.
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Customer Service SpecialistSellbytel Group Spain Apr 2019 - Jan 2020Barcelona Area, SpainHandle incoming customer inquiries via various channels (phone, email, voicemail, alerts). Log call details, ensuring timely responses. Maintain expertise in service, product, and customer-specific applications. Escalate issues to Mentor. Adhere to project processes. Complete tasks for service performance and customer satisfaction as directed by Supervisor or Mentor. -
Audit SpecialistRgis Mar 2014 - May 2016County Dublin, IrelandAs team captain, ensure accuracy and integrity in counting merchandise efficiently. Maintain confidentiality while using a finger scanner to scan barcodes for inventory. Employ strong verbal and written communication skills to ensure accuracy from grocery store to warehouse. -
Account ManagerBanco Bonsucesso May 2011 - Jul 2013Rua: Martin Afonso 114, Santos-SpManaging client portfolios, overseeing advertisement projects, and conducting client meetings to update on project status. Building relationships with new and existing clients, identifying potential revenue issues, and proactively addressing client retention. Monitoring team performance, setting sales targets, and overseeing recruitment and training of account executives. -
Customer Services AgentOi S.A Feb 2010 - Mar 2011Santos, São PauloManage replenishment, organize merchandise, and drive sales promotions. Coordinate gondola space management and collaborate with purchasing. Focus on end customer needs and store layout organization. Define gondola and promotional points effectively. Expertise in visual communication for price signage in sales areas. -
Account ManagerBanco Itaú Sep 2008 - Sep 2009Santos-SpManage client portfolios, monitor ongoing activities, and oversee advertisement projects. Conduct client meetings to update on project status. Build new client relationships and nurture existing ones. Identify accounts with revenue challenges to mitigate risks and retain customers. Monitor colleagues' performance, set sales targets, and recruit/train new account executives.
Frequently Asked Questions about Leonardo Lessa Da Silva
What is Leonardo Lessa Da Silva's role at the current company?
Leonardo Lessa Da Silva's current role is Data Analytics | Python | SQL | Business Analyst | Power BI | Trade Exchange Grad | Fluent in Portuguese, English & Spanish |.
What is Leonardo Lessa Da Silva's email address?
Leonardo Lessa Da Silva's email address is le****@****.com.br
What schools did Leonardo Lessa Da Silva attend?
Leonardo Lessa Da Silva attended Ironhack, Unimonte.
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