Plan, implement, and oversee network infrastructure and projects. Proactively manage and maintain firewalls, servers, switches and core network equipment through the NOC and Kaseya IT management system. Configure, administer and support Microsoft Windows server 2003 – 2012, VMware 5.0 – 6.0, XenServer, Hyper-V 2008 – 2012, deploy and migrate Active Directory arquitecture, implement, manage and migrate on premise exchange servers to Microsoft 365 cloud services, implement and manage Zendesk ticketing system workflow. Assist with hardware, telecom and software vendor evaluation, and recommendation. Perform network assessment for new and existing customers when needed. Third party software integration with company existing workflow, mentor and cross train team members on existing and new technology, interact with c-level executives and carry out tasks at management directions when required.

Responsible for overseeing day to day operations in Network Operations Center, coordinated and performed new network assessments, for new managed network services clients, assigned projects and daily task to NOC technicians. Planned, deployed and configured virtualization platforms using; VMware ESXi 5.0-5.1 and Microsoft Hyper-v 2008, 2012 technology. Planned and deployed virtual machines NAS solutions. Deployment of microsoft Active directory 2003 / 2008 / 2012 infrastructures, network security using Watchguard and SonicWall firewalls. 3CX and Freeswitch VOIP phone systems, deployment of Cisco WAPs, Disaster recovery back up using a cloud branded version of syncrify DR solution. Migrated exchange 2007 / 2010 to Microsoft cloud by utilizing cut over migration process, deployed, configured, and managed on-premise exchange 2003 / 2007 / 2010. Deployment of Ncentral infrastructure, monitored over one hundred devices proactively.

Provided phone tech support to more than 80 different educational software titles on Mac and Windows Platforms. Perform daily tickets updates using Sales Logix, reply to daily tech support E-mails enquiries. Perform manual Quality Assurance Tests on a diversify number of stand alone and network educational software, as well as for web applications. Created and performed test scenarios in a mix platform environment, including; Mac and Windows, client and server. Reported bugs to the Jira bug tracker, and perform bug regression. Assisted to weekly meetings to discuss assigned tasks progress and testing plans.

Assembled customized computers for customers, provided technical support over the phone as well as onsite, coordinated technical support daily activities, provided peer to peer network support, createdmonthly technical reports in regards of technical department performance, installed and managed Apache web server on windows, installed and managed IIS on Windows 2003 server.

Installed configured and troubleshoot Windows 2000 server, DNS and DHCP services. Created and maintained user accounts, administered user profiles and system policies. Provided users support for all computer related questions. Installed and configured mandrake linux 9.2, Web designing using Dream Weaver and Fire Works MX.

Installed and wired MR 88R, MR 632; 7728 and 7798 controllers; run electrical metallic tubing 1/2” , 3/4”, and 1”; run cables 18/4, 22/4, 14 and 12 GWA. Mounted enclosure 18”x13” with mesh and 7718 board, ready to be wired, mounted 1900, 8”x8”, 5”x5” boxes. Installed VAVAX controllers, mounted and wired actuators and valves by neptronics. Installed and wired thermistor sensors and Semi-Conductors. Read wiring diagrams and wrote service report of everything accomplished during the work day.

Assisted LAN Administrators with daily operations activities; Including: Inventory control and reporting, installed and configured various applications, troubleshoot hardware installations, monitored work queue for assigned tasks, used SMS for remote troubleshooting. Responsible for maintaining back up drive tapes rotation, created and managed user accounts in windows 2000 domain controller, provided level-1 desktop and laptop support. Wired communication closet and data center, troubleshoot from course switch to work station using category 5 cables. Documented slots and ports destination; performed LAN port inventory, disabled all inactive ports. Created technical documents and reported it to LAN administrator in regards of the physical wiring data layout communication rooms and data center.