Leonardo Menezes Email & Phone Number

United States

Nova York, Estados Unidos

Processing Assistant Responsibilities:Meeting monthly and weekly processing goalsProvide customers with exceptional customer serviceGrow customer accounts through referralsCollaborate with the processing team as well and input ideasImplement effective organizational techniques for managing each stage of the loan processing cycle

Pernambuco, Brasil

Petrolina, Pernambuco, Brazil

Juiz De Fora, Minas Gerais, Brazil

*Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.*Assisted hotel guests with check in and out procedures courteously.*Checked auditing discrepancies by reconciling cash drop and credit card transactions.*Directed and trained new staff on procedures, service standards and productivity strategies andprovided assistance and mentoring.*Cultivated professional relationships with guests through active response and dedicatedassistance, improving customer retention.*Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

Juiz De Fora, Minas Gerais, Brazil

*Resolved issues quickly through meticulous research and quick decision making.*Kept records for production, inventory, income and expenses.*Kept up-to-date on regulatory changes affecting business operations.*Set pricing structures according to market analytics and emerging trends.*Directed implementation of strategic business plans to achieve goals and objectives.*Developed and directed activities of team, implementing culture of excellence by modelingexpected behavior.*Developed and implemented process improvements and key business procedures.*Implemented successful promotional strategies and reductions in costs that grew revenue by 50%with.

Juiz De Fora, Minas Gerais, Brazil

*Cultivated professional relationships with guests through active response and dedicatedassistance, improving customer retention.*Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.*Facilitated front desk operations for busy high-volume hotel.*Input customer data into reservation software and made immediate updates to reflect roomchanges.*Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximizesatisfaction.*Booked large groups of people for weddings, seminars, conferences and other events and offeredbest available room rates.

Juiz De Fora, Minas Gerais, Brazil

*Reviewed daily and overall financials to ensure profitability.*Developed and implemented process improvements and key business procedures.*Maintained customer relations and coordinated promotions to increase and create new revenue.*Interviewed, hired and trained dozens of restaurant staff.*Increased restaurant profits by cutting costs and ensuring staff compliance with procedures.*Reworked schedules, operations standards and workflow to shrink labor costs.*Improved team productivity by directing strategic initiatives.*Facilitated integration of new technology into daily processes.

Avon, Colorado, Estados Unidos

*Handled payment processing and provided customers with receipts and proper bills and change.*Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.*Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.*Responded to inquiries and room requests made online, by phone or email.*Maintained accurate bookkeeping of important files, running reports and delivering updates onoccupancy and revenues.*Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.*Pointed out property details and guided guests to dining areas, pool, spa and fitness center.*Addressed and welcomed large volume of guests to business per day, improving overall customerservice and engagement.*Maintained front office cleanliness and organized supplies to increase productivity

Beaver Creek, Colorado, Estados Unidos

*Communicated well and used strong interpersonal skills to establish positive relationships withguests and employees.*Scheduled and directed staff in daily work assignments to maximize productivity.*Trained workers in food preparation, money handling and cleaning roles to facilitate restaurantoperations.*Coached team members on food safety and sanitation processes, customer service, menueducation and up-selling techniques to drive revenue.*Optimized profits by controlling food, beverage and labor costs daily.*Counseled and disciplined staff to address issues promptly and provide constructive feedback.*Collaborated with chef to analyze and approve food and beverage selections.*Collaborated with server trainees to document and resolve potential customer concerns to drivebrand satisfaction and loyalty.*Consistently maintained high levels of cleanliness, organization, storage, and sanitation of foodand beverage products to ensure quality.*Minimized loss and misuse of equipment through proper restaurant supervision and staff training.*Built revenue by delivering innovative catering services, leading region in catering sales.

Avon, Colorado, Estados Unidos

Avon, Colorado, Estados Unidos

*Handled payment processing and provided customers with receipts and proper bills and change.*Welcomed patrons to front desk and engaged in friendly conversations while conducting check-inprocess.*Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.*Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.*Responded to inquiries and room requests made online, by phone or email.*Maintained accurate bookkeeping of important files, running reports and delivering updates onoccupancy and revenues.*Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.*Input customer data into reservation software and made immediate updates to reflect roomchanges.*Pointed out property details and guided guests to dining areas, pool, spa and fitness center.*Maintained front office cleanliness and organized supplies to increase productivity