Leonardo Menezes Email & Phone Number

United States

Nova York, Estados Unidos

Processing Assistant Responsibilities:Meeting monthly and weekly processing goalsProvide customers with exceptional customer serviceGrow customer accounts through referralsCollaborate with the processing team as well and input ideasImplement effective organizational techniques for managing each stage of the loan processing cycle

Pernambuco, Brasil

Petrolina, Pernambuco, Brazil

Juiz De Fora, Minas Gerais, Brazil

*Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.*Assisted hotel guests with check in and out procedures courteously.*Checked auditing discrepancies by reconciling cash drop and credit card transactions.*Directed and trained new staff on procedures, service standards and productivity strategies andprovided.

Juiz De Fora, Minas Gerais, Brazil

*Resolved issues quickly through meticulous research and quick decision making.*Kept records for production, inventory, income and expenses.*Kept up-to-date on regulatory changes affecting business operations.*Set pricing structures according to market analytics and emerging trends.*Directed implementation of strategic business plans to achieve goals and.

Juiz De Fora, Minas Gerais, Brazil

*Cultivated professional relationships with guests through active response and dedicatedassistance, improving customer retention.*Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.*Facilitated front desk operations for busy high-volume hotel.*Input customer data into reservation software and made immediate updates.

Juiz De Fora, Minas Gerais, Brazil

*Reviewed daily and overall financials to ensure profitability.*Developed and implemented process improvements and key business procedures.*Maintained customer relations and coordinated promotions to increase and create new revenue.*Interviewed, hired and trained dozens of restaurant staff.*Increased restaurant profits by cutting costs and ensuring staff.

Avon, Colorado, Estados Unidos

*Handled payment processing and provided customers with receipts and proper bills and change.*Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.*Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.*Responded to inquiries and room requests made online, by phone or.

Beaver Creek, Colorado, Estados Unidos

*Communicated well and used strong interpersonal skills to establish positive relationships withguests and employees.*Scheduled and directed staff in daily work assignments to maximize productivity.*Trained workers in food preparation, money handling and cleaning roles to facilitate restaurantoperations.*Coached team members on food safety and sanitation.

Avon, Colorado, Estados Unidos

Avon, Colorado, Estados Unidos

*Handled payment processing and provided customers with receipts and proper bills and change.*Welcomed patrons to front desk and engaged in friendly conversations while conducting check-inprocess.*Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.*Prepared daily shift close reports and balanced cash register to.