I'm an IT professional with a degree in Systems Analysis and Development from FEMA/IMESA. During my academic career, I stood out when I took part in an internship program, which gave me an international experience in Zurich, Switzerland, where I worked as a Software Engineering intern at Supertext for a year.After this enriching experience abroad, I returned to Brazil and continued working as a Software Engineer, only on a freelance basis, for the same Swiss company, consolidating a year of remote work. My responsibilities involved development, planning new projects and local and remote support for clients all over the world, which contributed to challenging projects, applying the skills acquired during my training and internship.Later, in January 2021, I joined the Atende Simples team as a CX Analyst, performing full-time activities remotely. In this position, I improved my strategic vision in the Customer Experience area, collaborating to optimize processes and strengthen relationships with customers.Recently, I immersed myself in studies in the field of ServiceNow, studying the platform itself, as well as JavaScript. I took part in the Shark in ServiceNow Bootcamp #8, held by the company Aoop, and I'm currently looking to improve myself in this area, seeking certifications and the like in ServiceNow.I have an advanced level of English (C1 EFSET), which contributes significantly to effective communication in international environments and when working remotely. I am motivated by challenges and constantly seek opportunities to improve my technical skills and contribute to the success of the teams and organizations in which I work.I am excited about the possibilities for the future and am committed to continuing to add value through my knowledge and experience in development and customer experience management. I invite you to explore more about my professional journey and to share ideas and opportunities for collaboration!