- Identify and proactively manage issue resolution between the supplier's service provider and Caterpillar or other Business Unit teams;- Assist with global and regional issues and escalations;- Monitors service level agreements (SLAs) and key performance indicators (KPIs) daily/weekly/monthly and depending on the scope of work;- Represent Caterpillar globally on critical incident (P1) and other problem escalation and ensure coordinated resolution of priority user issues;- Responsible for the Global Process focused on User Support for IT control areas of change management, incident/problem management and problem management;- ITSM change manager for End User Support, including process execution, monitoring and reporting;- Quality governance, ITSM incident and problem management processes, including global monitoring and reporting;- Review and investigate service complaints or reported quality issues to ensure resolution in accordance with ITIL/ITSM- Snowflake Database management and Power BI reports;- Data Governance and Database management using SnowFlake, Advanced SQL

- Leads PC Lifecycle Management in Brazil;- Leads improvement Analytics projects;- Ensures Brazil service quality is met by monitoring SLA, KPIs and MTTRs results;- Develops data analytics reports, automation and LEAN improvements;- Manages regional budget and approvals, budget forecast and consumption, place in service processes and procurement of capital and expense items;- Escalates urgent issues, security alert actions, priority incidents.

Operations Department data management, structuring and analysis of information from all areas involved in the Department, including: Indirect Material Cost, Labor Distribution, production-related indicators (Defects, Assembly Times and Manufacturing, 5S, Factory Performance, among others).

Data Warehouse, dba access, Data analysis and treatment, development of software projects, ranging from data pre-processing to the generation of a system with user interface. Development of market intelligence solutions using cutting-edge tools such as Power View (Excel), Tableau and Power BI.

Analysis of statistical data for the University of São Paulo related to Pre-Scientific Initiation, Scientific Initiation, International Symposium on Scientific Initiation at the University of São Paulo, Post-Doctorate, Qualis A and B journals, number of patents and productivity grants, using resources from the Microsoft Excel and Access software developing the analysis of pivot tables, graphs, data comparison, semi-annual and annual reports.

Seller

Intern responsible for the supply of non-metallic raw materials.

Local support for networks, hardware and the real estate website.