Leonardo Ortiz Marchese Email & Phone Number

Piracicaba, Sp, Br

- Identify and proactively manage issue resolution between the supplier's service provider and Caterpillar or other Business Unit teams;- Assist with global and regional issues and escalations;- Monitors service level agreements (SLAs) and key performance indicators (KPIs) daily/weekly/monthly and depending on the scope of work;- Represent Caterpillar globally on critical incident (P1) and other problem escalation and ensure coordinated resolution of priority user issues;- Responsible for the Global Process focused on User Support for IT control areas of change management, incident/problem management and problem management;- ITSM change manager for End User Support, including process execution, monitoring and reporting;- Quality governance, ITSM incident and problem management processes, including global monitoring and reporting;- Review and investigate service complaints or reported quality issues to ensure resolution in accordance with ITIL/ITSM- Snowflake Database management and Power BI reports;- Data Governance and Database management using SnowFlake, Advanced SQL

Piracicaba, São Paulo, Brasil

- Leads PC Lifecycle Management in Brazil;- Leads improvement Analytics projects;- Ensures Brazil service quality is met by monitoring SLA, KPIs and MTTRs results;- Develops data analytics reports, automation and LEAN improvements;- Manages regional budget and approvals, budget forecast and consumption, place in service processes and procurement of capital and expense items;- Escalates urgent issues, security alert actions, priority incidents.

Piracicaba E Região, Brasil

Operations Department data management, structuring and analysis of information from all areas involved in the Department, including: Indirect Material Cost, Labor Distribution, production-related indicators (Defects, Assembly Times and Manufacturing, 5S, Factory Performance, among others).

Piracicaba E Região, Brasil

Data Warehouse, dba access, Data analysis and treatment, development of software projects, ranging from data pre-processing to the generation of a system with user interface. Development of market intelligence solutions using cutting-edge tools such as Power View (Excel), Tableau and Power BI.

Analysis of statistical data for the University of São Paulo related to Pre-Scientific Initiation, Scientific Initiation, International Symposium on Scientific Initiation at the University of São Paulo, Post-Doctorate, Qualis A and B journals, number of patents and productivity grants, using resources from the Microsoft Excel and Access software developing the analysis of pivot tables, graphs, data comparison, semi-annual and annual reports.

Seller

Intern responsible for the supply of non-metallic raw materials.

Local support for networks, hardware and the real estate website.

Master, Information Systems

Desenvolvimento de Projeto voltado para aplicação de Machine Learning em Indústrias

Diploma, Database Systems Engineering And Administration

Bachelor Of Computer Science, Computer Science

Certificate, Mechatronics Technician