Leonardo Ortiz Marchese Email and Phone Number
Looking forward to having a job opportunity in the Data Engineering and Business Intelligence area.
Caterpillar Inc.
View- Website:
- caterpillar.com
- Employees:
- 58910
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Global Quality And Itsm Governance LeadCaterpillar Inc.Piracicaba, Sp, Br -
Global Global Quality And Itsm Governance LeadCaterpillar Inc. Oct 2022 - Present- Identify and proactively manage issue resolution between the supplier's service provider and Caterpillar or other Business Unit teams;- Assist with global and regional issues and escalations;- Monitors service level agreements (SLAs) and key performance indicators (KPIs) daily/weekly/monthly and depending on the scope of work;- Represent Caterpillar globally on critical incident (P1) and other problem escalation and ensure coordinated resolution of priority user issues;- Responsible for the Global Process focused on User Support for IT control areas of change management, incident/problem management and problem management;- ITSM change manager for End User Support, including process execution, monitoring and reporting;- Quality governance, ITSM incident and problem management processes, including global monitoring and reporting;- Review and investigate service complaints or reported quality issues to ensure resolution in accordance with ITIL/ITSM- Snowflake Database management and Power BI reports;- Data Governance and Database management using SnowFlake, Advanced SQL -
Service Delivery AnalystCaterpillar Inc. Aug 2020 - Oct 2022Piracicaba, São Paulo, Brasil- Leads PC Lifecycle Management in Brazil;- Leads improvement Analytics projects;- Ensures Brazil service quality is met by monitoring SLA, KPIs and MTTRs results;- Develops data analytics reports, automation and LEAN improvements;- Manages regional budget and approvals, budget forecast and consumption, place in service processes and procurement of capital and expense items;- Escalates urgent issues, security alert actions, priority incidents. -
Business Intelligence DeveloperCaterpillar Inc. Aug 2017 - Aug 2020Piracicaba E Região, BrasilOperations Department data management, structuring and analysis of information from all areas involved in the Department, including: Indirect Material Cost, Labor Distribution, production-related indicators (Defects, Assembly Times and Manufacturing, 5S, Factory Performance, among others). -
Data Analytics InternCaterpillar Inc. Sep 2015 - Aug 2017Piracicaba E Região, BrasilData Warehouse, dba access, Data analysis and treatment, development of software projects, ranging from data pre-processing to the generation of a system with user interface. Development of market intelligence solutions using cutting-edge tools such as Power View (Excel), Tableau and Power BI. -
Data Analysis InternUniversity Of São Paulo / Luiz De Queiroz College Of Agriculture Sep 2014 - Sep 2015Analysis of statistical data for the University of São Paulo related to Pre-Scientific Initiation, Scientific Initiation, International Symposium on Scientific Initiation at the University of São Paulo, Post-Doctorate, Qualis A and B journals, number of patents and productivity grants, using resources from the Microsoft Excel and Access software developing the analysis of pivot tables, graphs, data comparison, semi-annual and annual reports. -
SellerSamapi Cirurgica Sep 2013 - Sep 2014Seller
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Mechatronics InternArcelormittal Jan 2013 - Apr 2013Intern responsible for the supply of non-metallic raw materials. -
Local Support TechnicianMobiliaria Vale Do Sol Jan 2010 - Dec 2010Local support for networks, hardware and the real estate website.
Leonardo Ortiz Marchese Skills
Leonardo Ortiz Marchese Education Details
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Information Systems -
Database Systems Engineering And Administration -
Engineering School Of PiracicabaComputer Science -
Colégio Técnico Industrial De Piracicaba - CotipMechatronics Technician
Frequently Asked Questions about Leonardo Ortiz Marchese
What company does Leonardo Ortiz Marchese work for?
Leonardo Ortiz Marchese works for Caterpillar Inc.
What is Leonardo Ortiz Marchese's role at the current company?
Leonardo Ortiz Marchese's current role is Global Quality and ITSM Governance Lead.
What schools did Leonardo Ortiz Marchese attend?
Leonardo Ortiz Marchese attended State University Of Campinas, State University Of Campinas, Engineering School Of Piracicaba, Colégio Técnico Industrial De Piracicaba - Cotip.
What are some of Leonardo Ortiz Marchese's interests?
Leonardo Ortiz Marchese has interest in Science And Technology, Education, Arts And Culture.
What skills is Leonardo Ortiz Marchese known for?
Leonardo Ortiz Marchese has skills like Microsoft Access, Microsoft Excel, Visual Basic, Six Sigma, Green Belt, Data Analysis, Data Warehousing, Armazenagem De Dados, Melhoria De Processos, Tableau, Java, Power Bi.
Who are Leonardo Ortiz Marchese's colleagues?
Leonardo Ortiz Marchese's colleagues are 王国圣, Curt Vogel, Gilbert Turner, Gregorio G., Venkatesan G, Mark Kempa, Cscp, Vivek Muruganantham.
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