After almost 9 years working as a Programmer Analyst in Java technologies, I decided it was the right time to make a change in my responsibilities, and make a professional leap into the functional area.A few tasks that I'm currently performing are:✓ Technical analysis of solutions and feasibility.✓ Functional analysis and generation of System Requirements Specifications.✓ Use Case documentation using UML.✓ Effort and Time Estimation. ✓ Project Planning and Monitoring.✓ Incident Analysis of live stage Software.✓ Test Case validation.✓ Solution implementations with the development team.✓ Post implementation support.

Task performed:✓ Design, Development and Maintenance of Desktop Applications.✓ Web Application development and Scripting.✓ Productive incident analysis.✓ Bug corrections.Program Languages used:✓ JAVA (Swing, AWT, J2EE)✓ C/C++✓ C#✓ GroovyFrameworks:✓ .NET✓ Spring (Spring Boot, Spring Data, Spring Batch)IDE used:✓ Visual Studio✓ VIsual Code✓ EclipseBuild Automations Tools:✓ Ant✓ Maven✓ GradleDeployment:✓ JBOSS (4.0.5-GA, EAP-6.4)✓ Tomcat (7.5, 8.0)✓ Sun One Server

Tareas realizadas:✓ Desarrollo y mantenimiento de aplicaciones de escritorio, y aplicaciones Web, Scripting.✓ Análisis de Incidentes productivos.✓ Corrección de defectos.Lenguajes utilizados:✓ JAVA (Swing, AWT, J2EE)✓ C/C++✓ C#✓ Groovy✓ Perl✓ Shell Scripting✓ AWKFrameworks:✓ .NET

Responsibilities:✓ Customer Support.✓ Inform customer the claim status.✓ Customer guidance for installing and configuration of the Internet Service.✓ Internet malfunction claim registration.Tool used:✓ Avaya✓ RemedyWith a quality of 94,33% in Customer Support, a quantity of 70 calls per day and a call average around 5,19 minutes.

Ayudante de Mantenimiento, instalación y reparación de split y aire acondicionado.