Troubleshoot Technical Support calls from Optimum Voice, Optimum Online and Digital Set Top Box customers whom are using the supported Software/Hardware.Provide high quality customer service.Troubleshoot while educating customers through established troubleshooting procedures.Guided customers with Optimum voice call features, number porting, wiring, Optimum Online connectivity issues relating to IP address and DHCP server issues.Deliver service and support to end-users via automated call distribution phone systemInteract with customers to provide and process information in response to inquiries, concerns and requests about products and servicesGather customer’s information and determine the issue by evaluating and analyzing symptomsDiagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP and moreResearch required information using available resourcesIdentify and escalate priority issues per client specificationsRedirect problems to appropriate resourceAccurately process and record call transactions using computer and designated tracking softwareOffer alternative solutions where appropriate with the objective of retaining a customer

Provide billing and claims services for medical and all commercial carriers, following up on unpaid accounts or denied claims for their status, heavy data entry tasking, answering phones, filing, faxing and copying documents. Check patient eligibility as well as demographics with hospital associated.Identifying ICD-9 codes and entering verification using Medisoft system.Verify Medicaid status using E-PACES online system.Provide Spanish to English translations for patients.Assist with scheduling patient appointments as well as providing medical test results.