• Collaborated on developing a social services app using Retrieval-Augmented Generation (RAG). Researched testing best practices, focusing on accuracy, tone, helpfulness, and minimizing hallucinations.• Used Next.js, Vercel AI SDK, OpenAI API, and LangChain.js to stream responses and provide relevant citations. Met team expectations, participated in daily standups, and adhered to Scrum deadlines.•Participated in a month-long SAS hackathon, collecting, cleaning, and analyzing North Carolina poverty data using Pandas and SAS Visual Analytics for visualization.

Results-driven Program Manager with exceptional leadership skills, adept at directing a team of social services staff in administering critical Medicaid programs for seniors and adults with disabilities. Proficient in managing program operations to ensure service delivery aligns with state and federal guidelines while maintaining high-quality standards. Fluent in English and Spanish, enabling effective engagement with non-English speaking consumers and fostering strong community partnerships. Skilled in coordinating staff training, developing policies, and implementing compliance measures. Demonstrated ability to lead by example, promote person-centered care, and deliver excellent customer service. Key skills include program management of Medicaid/SNAP and other public assistance programs, quality and compliance with State and Federal requirements, multilingual engagement, risk mitigation, leadership, person-centered care, and customer service excellence. As a Program Manager I was responsible for my office which included a team of 23 individuals; my team was comprised of various positions including Office Support Specialist, Financial Eligibility Specialist, Case Managers, and Program Supervisor. Additionally, I collaborate with external offices, teams, and other community partners to coordinate the wholistic care for our consumers; these included collaboration with Adult Protective Services, Policy Analyst, Quality Assurance, Managed Care Providers, Adult Behavioral Health, etc. Other positions held include Quality Assurance and Financial Eligibility Specialist.

Identify each customer’s individual financial needs and matching those needs to the existing bank resources. Accurately processing bank transactions, handling a large flow of money, following bank regulations, safely handling sensitive customer information, and providing excellent customer service.