Experienced Senior IT Project Manager ensuring smooth operations across various IT domains. Skilled in managing metrics, KPIs, and SLAs, and implementing ITIL framework practices to optimize efficiency and performance.I have a track record of success in managing, coordinating, and leading IT projects from start to finish. As a proficient Project Manager, I specialize in defining project scopes, managing resources, mitigating risks, and ensuring timely delivery while upholding quality standards.As a certified Scrum Master, I have facilitated agile methodologies and Scrum practices, promoting collaboration, transparency, and continuous improvement within cross-functional teams. This combination of technical expertise, project management skills, and leadership capabilities positions me as a valuable asset capable of driving innovation and achieving business objectives.Passionate about leveraging technology for positive change and delivering exceptional results, I am eager to connect and explore potential opportunities for collaboration and growth.