Leonardo Severo Email & Phone Number

Porto Alegre, Rio Grande Do Sul, Brasil

Leader of Cash Applications (Accounts Receivable) Brazil Team (15 HC)Team Development: Build, develop, and support the analysis team.Support team members career growth Cash and AR Management: Oversee Open Cash and Accounts Receivable, including financial KPIs for all payment methods.Reporting: Prepare and present KPIs and SLAs reports to senior leadership.Cross-Functional Collaboration: Work in a cross-functional environment to deliver a best-in-class customer… Show more Leader of Cash Applications (Accounts Receivable) Brazil Team (15 HC)Team Development: Build, develop, and support the analysis team.Support team members career growth Cash and AR Management: Oversee Open Cash and Accounts Receivable, including financial KPIs for all payment methods.Reporting: Prepare and present KPIs and SLAs reports to senior leadership.Cross-Functional Collaboration: Work in a cross-functional environment to deliver a best-in-class customer experience.Project Support: Assist project management and business transformation teams to ensure technological and process improvements. Show less

Porto Alegre, Rio Grande Do Sul, Brasil

Leader of Customer Services Team for Consumer & Small Business Segment with 23 Direct ReportsKey Responsibilities:Manage High-Performance Team: Continuously develop the Customer Services Team to enhance performance and results.Reporting: Provide direct reports and key performance indicators to Senior LeadershipAction Plans & Improvement: Define and implement action plans for continuous improvement to achieve the highest levels of customer satisfaction. Ensure… Show more Leader of Customer Services Team for Consumer & Small Business Segment with 23 Direct ReportsKey Responsibilities:Manage High-Performance Team: Continuously develop the Customer Services Team to enhance performance and results.Reporting: Provide direct reports and key performance indicators to Senior LeadershipAction Plans & Improvement: Define and implement action plans for continuous improvement to achieve the highest levels of customer satisfaction. Ensure services are increasingly effective, resolute, and proactive.Analytical Strategy: Develop and implement an analytical strategy to propose solutions, leveraging existing and new technologies relevant to reporting and analytics in customer service.Collaboration: Ensure the Customer Services Team collaborates effectively with all other business functions, consistently delivering a best-in-class end-to-end customer experience across all stages, channels, and touchpoints. Show less

Porto Alegre E Região, Brasil

Manage Projects and Programs for small, medium and Large Enterprise for all Infrastructure Services in Dell Portfolio (Servers, Storage, SAN, DataBackup, Networking, VoIP, IP Communications, Wireless and Security).Manage cross function project teams in the project/program environment.Create, develop and manage relationship with Dell External Customers and Internal Customers (Sales Team, Solution Architects, Deployment Teams, Customer Care, Tech-Support and other business support teams… Show more Manage Projects and Programs for small, medium and Large Enterprise for all Infrastructure Services in Dell Portfolio (Servers, Storage, SAN, DataBackup, Networking, VoIP, IP Communications, Wireless and Security).Manage cross function project teams in the project/program environment.Create, develop and manage relationship with Dell External Customers and Internal Customers (Sales Team, Solution Architects, Deployment Teams, Customer Care, Tech-Support and other business support teams to achieve the project/program goals.Act on process improvement for the business (IDS PMO) and participate as one of the leaders of key initiatives to improve Dell CE for the Global IDS Team. Show less

Porto Alegre, Brasil

Manage Projects and Programs for small, medium and Large Enterprise for all Infrastructure Services in Dell Portfolio (Servers, Storage, SAN, DataBackup, IP Communications, Wireless).Manage cross function project teams in the project/program environment.Create, develop and manage relationship with Dell External Customers and Internal Customers (Sales Team, Solution Architects, Deployment Teams, Customer Care, Tech-Support and other business support teams to achieve the project/program… Show more Manage Projects and Programs for small, medium and Large Enterprise for all Infrastructure Services in Dell Portfolio (Servers, Storage, SAN, DataBackup, IP Communications, Wireless).Manage cross function project teams in the project/program environment.Create, develop and manage relationship with Dell External Customers and Internal Customers (Sales Team, Solution Architects, Deployment Teams, Customer Care, Tech-Support and other business support teams to achieve the project/program goals.Act on process improvement for the business (IS PMO), metrics management, Project distribution, support on administrative process.Mentor of IDS Brazil Interns Show less

Porto Alegre, Brazil

Provide support to all PMO process and ManagersTriage, Scoping and distribution for new projects.Interact with Sales Team, Customer Care and other business support teams as part of Triage and Scoping processesMetrics Management and PMO Reports creationManage Inactive projectsIntegrate the process improvement teams

Ufrgs, Administração De Empresas

Master Of Business Administration - Mba, Information Technology

Education record