I am a seasoned IT professional with over 10 years of experience leading Infrastructure Projects/Programs, Customer Service, and Financial Analysis teams. I believe in integrating personal and professional growth to achieve great results.As a leader at Dell, I build and lead high-performance teams, ensuring top-tier solutions and exceptional customer experiences. I focus on operational excellence and support team members in their career development, achieving an 85% Customer Experience score and an Employee Net Promoter Score above 85.My background includes managing complex IT projects for both private and public sector clients, ensuring customer satisfaction, scope and cost adherence, and efficient resource allocation.I am adaptable and excel in building long-term relationships based on trust and empathy.
Listed skills include Itil, Ms Project, It Service Management, Project Management, and 10 others.