• Deliver tailored treasury services to both prospective and current clients, optimizing their financial operations.• Manage a diverse corporate client portfolio, building strong relationships through the deployment of treasury solutions to meet clients’ needs. • Collaborate with the Relationship Management team to provide tailored treasury solutions, in order to achieve or exceed sales targets and client retention metrics, enabling revenue growth. • Develop comprehensive proposals for treasury products and services, emphasizing their benefits and aligning with client objectives.• Leverage internal and external data to identify trends and opportunities, refining sales strategies and improving overall operational efficiency.

• Responsible for regional teams across US and Latin America; 26 associates• Collaborated with regional and global partners on initiatives according to enterprise risk-acceptance, while effectively engaging senior management • Achieved consistent high client satisfaction scores contributing to Bank of America being named best transaction services bank in Latin America in 2020 and 2022 by Euromoney• Managed the operational procedures governance through diligent risk assessment of process flows and points-of-control • Designed procedures governance routine to ensure timely reviews in accordance with enterprise standards • Implemented risk management concepts in treasury processes by collaborating with Risk & Control Partners on audit examinations and LOB reviews• Partnered with Products and Sales Teams to improve products performance based on clients’ needs• Successfully deployed multiple process simplification projects resulting in higher efficiency and cost savings by applying “Agile” concept• Created a learning & development strategy plan for LatAm Global Banking Operations, including new hire on-boarding• Established routines to monitor and enhance internal process flows to reduce time-to-revenue

• Responsible for the management of five branches including an online platform and the Wealth Management portfolio. A total of 28 direct reporting associates• Exceeded performance targets and deposit growth goals yearly, tripled credit card sales, lead deposit growth of 168%, contributed to loan portfolio• Successfully integrated sales strategies with efficiency practices to increase ROI, in collaboration with executive management• Partnered with the Compliance Department to strengthen standards in account opening & client relationship monitoring, by applying BSA/AML requirements• Developed risk monitoring routines in branches operations • Collaborated with Products Team to enhance and develop products and services• Actively participated in response teams on regulatory examinations• Designed and implemented new training programs and staff coaching

Managed overall branch operations from sales performance to teller work processing by implementing sales strategies and processes that resulted in portfolio growth and customer satisfaction.

Successfully developed and maintained banking relationships with new and existing customers by establishing a strong business network with local small business owners, which led to constantly exceeding sales performance goals.

Managed a portfolio of 50 car dealerships and forged strong business relationships with dealer partners resulting in high profitability ratios while performing various underwriting.